Here is the scenario - My next door neighbor had some wine shipped which required an adult signature upon delivery. An emergency came up and they asked me what to do. I told them to put a note on the door and tell the driver to bring it to me for a signature. A utility driver had the route and told me that he could not indirect the wine to me ?? I have never had a problem with this in the past? Has anything changed or was I dealing with a driver who was confused about the process? I want to know the proper procedure so I can make sure a delivery is secured in the future. Fortunately, I had the key to their residence and was able to secure the delivery by opening the front door to my neighbor's residence. I tried looking this up in other threads but could not find a direct answer.