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I need help with a driver release procedure
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<blockquote data-quote="dilligaf" data-source="post: 582829" data-attributes="member: 11476"><p><span style="font-family: 'Comic Sans MS'"><span style="font-size: 12px"><span style="color: purple">Over, I understand what you are saying about working as directed and generally speaking I agree. In this situation I do not agree with the sup that is saying to drop a box even if the elderly customer is on the way to the door. This should be a judgement call. The driver knows when it is appropriate to drop and run and when not to.</span></span></span></p><p> </p><p><span style="font-family: 'Comic Sans MS'"><span style="font-size: 12px"><span style="color: #800080">There is one particular stop on the rte that I was on this week. The customer is not elderly but is handicapped. That stop is handled with special consideration. Knock on the door and wait for the customer. Yesterday she was not near the door, she hollered come in, I opened the door, put the pkg on the chair where it was easily accessible for her.</span></span></span></p><p> </p><p><span style="font-family: 'Comic Sans MS'"><span style="font-size: 12px"><span style="color: #800080">We have a high population of elderly here, and we have many a situation as I described above. Personally, I would have called Overboards sup a little more than heartless. We do what we have to to take care of the customer. Numbers be damned. A sup that has no concern for the customer can stay the hell off my truck and I will tell him so.</span></span></span></p></blockquote><p></p>
[QUOTE="dilligaf, post: 582829, member: 11476"] [FONT=Comic Sans MS][SIZE=3][COLOR=purple]Over, I understand what you are saying about working as directed and generally speaking I agree. In this situation I do not agree with the sup that is saying to drop a box even if the elderly customer is on the way to the door. This should be a judgement call. The driver knows when it is appropriate to drop and run and when not to.[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=3][COLOR=#800080][/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=3][COLOR=#800080]There is one particular stop on the rte that I was on this week. The customer is not elderly but is handicapped. That stop is handled with special consideration. Knock on the door and wait for the customer. Yesterday she was not near the door, she hollered come in, I opened the door, put the pkg on the chair where it was easily accessible for her.[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=3][COLOR=#800080][/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=3][COLOR=#800080]We have a high population of elderly here, and we have many a situation as I described above. Personally, I would have called Overboards sup a little more than heartless. We do what we have to to take care of the customer. Numbers be damned. A sup that has no concern for the customer can stay the hell off my truck and I will tell him so.[/COLOR][/SIZE][/FONT] [/QUOTE]
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I need help with a driver release procedure
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