First, let me apologize - I'm not a UPS employee, but a customer with a problem. I hate barging in here and interrupting you. But, I've seen a few posts regarding shipments that have gone astray, and I'm desperate...so I'm hoping you all can help me.
My tale of woe is this: on February 16, my prize-winning, handmade quilt was shipped UPS 2nd Day Air, signature required, from Golden, Colorado. It has not been seen since.
The tracking number came up as invalid when I first checked it. When I contacted the shipper on February 22 (first working day after President's Day), the shipper called UPS, who had no record of that number. The box the quilt was in was not scanned at pick up by the driver, who was not the usual route driver, but a substitute. Later, I discovered the shipper does not run their "end of day" report at the end of the day.
The shipper put a tracer on the package on February 22. Later on, my husband obtained the number for the Commerce City hub, and called asking if they could help locate the box, to no avail.
On March 10 a claim was issued by UPS. Upset, I contacted our local paper's consumer advocate, who got in touch with Corporate UPS. According to Corporate, they mounted an intensive search in Colorado and Utah, but in spite of 3 weeks of searching, the box with the quilt was not located.
The box is insured, but this is something that money can't replace - I spent 4 years hand piecing and quilting this. I want it back!
Is there anything else that can be done to find this package? Can you offer any insight on what might have happened to it, and what I can do to get it back?
Thank you for listening.
Janet
My tale of woe is this: on February 16, my prize-winning, handmade quilt was shipped UPS 2nd Day Air, signature required, from Golden, Colorado. It has not been seen since.
The tracking number came up as invalid when I first checked it. When I contacted the shipper on February 22 (first working day after President's Day), the shipper called UPS, who had no record of that number. The box the quilt was in was not scanned at pick up by the driver, who was not the usual route driver, but a substitute. Later, I discovered the shipper does not run their "end of day" report at the end of the day.
The shipper put a tracer on the package on February 22. Later on, my husband obtained the number for the Commerce City hub, and called asking if they could help locate the box, to no avail.
On March 10 a claim was issued by UPS. Upset, I contacted our local paper's consumer advocate, who got in touch with Corporate UPS. According to Corporate, they mounted an intensive search in Colorado and Utah, but in spite of 3 weeks of searching, the box with the quilt was not located.
The box is insured, but this is something that money can't replace - I spent 4 years hand piecing and quilting this. I want it back!
Is there anything else that can be done to find this package? Can you offer any insight on what might have happened to it, and what I can do to get it back?
Thank you for listening.
Janet