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If UPS was a starting small company, could it survive?
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<blockquote data-quote="Dustyroads" data-source="post: 610826" data-attributes="member: 22610"><p>Start-up companies always have to employ different strategies than a giant who has been in the business for over a century. Small companies have different business plans than large ones, as it should be if either are to be successful. I think the brown hound was correct when he said, no one matches UPS's efficiency. The ability to operate efficiently is greatly enhanced by UPS's huge size. </p><p> </p><p>All UPS needs is more packages. Everyone knows that. The more packages we have, the greater potential we have for greater efficiency. However, our inability to maintain service is what has cost us business, and until we make a real commitment to improved service, we can expect no big increase in volume. </p><p> </p><p>All customers want is for their package to be delivered on time and intact. If we break or lose their package, they have a reasonable expectation that we will pay their claim promptly. Businesses would like to have their deliveries in the mornings, and, generally, would like to have their pickups made in the afternoon. Residential delivery customers really don't care when we come by, but would like us to be consistant. </p><p> </p><p>More than anything, customers would like to think we care about their business and their packages. If we were loyal to our customer's needs, our customers would be loyal to UPS.</p></blockquote><p></p>
[QUOTE="Dustyroads, post: 610826, member: 22610"] Start-up companies always have to employ different strategies than a giant who has been in the business for over a century. Small companies have different business plans than large ones, as it should be if either are to be successful. I think the brown hound was correct when he said, no one matches UPS's efficiency. The ability to operate efficiently is greatly enhanced by UPS's huge size. All UPS needs is more packages. Everyone knows that. The more packages we have, the greater potential we have for greater efficiency. However, our inability to maintain service is what has cost us business, and until we make a real commitment to improved service, we can expect no big increase in volume. All customers want is for their package to be delivered on time and intact. If we break or lose their package, they have a reasonable expectation that we will pay their claim promptly. Businesses would like to have their deliveries in the mornings, and, generally, would like to have their pickups made in the afternoon. Residential delivery customers really don't care when we come by, but would like us to be consistant. More than anything, customers would like to think we care about their business and their packages. If we were loyal to our customer's needs, our customers would be loyal to UPS. [/QUOTE]
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If UPS was a starting small company, could it survive?
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