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Brown Cafe UPS Forum
UPS Discussions
If UPS was a starting small company, could it survive?
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<blockquote data-quote="pretzel_man" data-source="post: 611487" data-attributes="member: 927"><p>Dusty,</p><p> </p><p>That's fair, and I forgot to add that to my original post.</p><p> </p><p>Our service measures very high (on time performance).</p><p> </p><p>On the other hand, package condition remains an issue with customers. They also do not like how we deal with them when there is a problem (service recovery).</p><p> </p><p>I was originally responding only to on time performance. By all measures, that is greatly improved. External measures also show that.</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 611487, member: 927"] Dusty, That's fair, and I forgot to add that to my original post. Our service measures very high (on time performance). On the other hand, package condition remains an issue with customers. They also do not like how we deal with them when there is a problem (service recovery). I was originally responding only to on time performance. By all measures, that is greatly improved. External measures also show that. P-Man [/QUOTE]
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If UPS was a starting small company, could it survive?
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