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<blockquote data-quote="ups1990" data-source="post: 515508" data-attributes="member: 20195"><p>During past ride alongs, the on road sups, have told me many times, if the person at the front is busy, try a different one. </p><p> </p><p>In my original post, I said, if the customer is on the phone, waiting a few seconds is no big deal. Now the prolong wait that's where the problem lies.</p><p> </p><p>Every driver has to use there own judgement on this matter. We are paid to work safe and with some urgency. If you have one or two late NDA and use the excuse as having to wait for a couple of signatures, expect some heat.</p><p> </p><p>Ups has made it very clear on the matter of caring for it's customer. The continued problems with PAS and cutting of routes, which affect many customers.</p></blockquote><p></p>
[QUOTE="ups1990, post: 515508, member: 20195"] During past ride alongs, the on road sups, have told me many times, if the person at the front is busy, try a different one. In my original post, I said, if the customer is on the phone, waiting a few seconds is no big deal. Now the prolong wait that's where the problem lies. Every driver has to use there own judgement on this matter. We are paid to work safe and with some urgency. If you have one or two late NDA and use the excuse as having to wait for a couple of signatures, expect some heat. Ups has made it very clear on the matter of caring for it's customer. The continued problems with PAS and cutting of routes, which affect many customers. [/QUOTE]
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