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<blockquote data-quote="dilligaf" data-source="post: 515735" data-attributes="member: 11476"><p>You are right, there is a possibility of a customer complaint. And you are also right that there are some drivers that have not learned the proper customer service skills. That is part of the reason why they are waiting so long to get a signature. There is a fine line between force and finesse. Every once in awhile we have to resort to force. This is when you get your OC or center manager involved before the customer complaint.</p></blockquote><p></p>
[QUOTE="dilligaf, post: 515735, member: 11476"] You are right, there is a possibility of a customer complaint. And you are also right that there are some drivers that have not learned the proper customer service skills. That is part of the reason why they are waiting so long to get a signature. There is a fine line between force and finesse. Every once in awhile we have to resort to force. This is when you get your OC or center manager involved before the customer complaint. [/QUOTE]
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