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<blockquote data-quote="MrFedEx" data-source="post: 598879" data-attributes="member: 12508"><p>Excellent and highly competent employees who provide great service are never irrelevant....just ask UPS. How long do you think FedEx can preserve it's reputation when you have your typical Ground clown doing everything possible to <em>not be excellent.</em></p><p> </p><p>YOU GET WHAT YOU PAY FOR!! Perhaps you and Fred will eventually learn this lesson the hard way. It's kind of like a domestic equivalent of outsourcing customer service to India. You pay nothing, provide no benefits, and then tell the customer that they are going to have an outstanding experience each and every time they use FedEx. Ever had computer problems and talked to "Bobby" or "Cindy" in Mumbai? Even if "Bobby" knows how to build a computer out of matchsticks and AA batteries and has memorized the manual, what good is he if you can't understand him?</p><p> </p><p>This is kind of like the Ground guy who speaks 4 sentences of English well and shows up at your dock at 1730 when you closed at 1600. Oh yeah, he was going to deliver those boxes that should have been there last week when he was there. Oh well...</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 598879, member: 12508"] Excellent and highly competent employees who provide great service are never irrelevant....just ask UPS. How long do you think FedEx can preserve it's reputation when you have your typical Ground clown doing everything possible to [I]not be excellent.[/I] YOU GET WHAT YOU PAY FOR!! Perhaps you and Fred will eventually learn this lesson the hard way. It's kind of like a domestic equivalent of outsourcing customer service to India. You pay nothing, provide no benefits, and then tell the customer that they are going to have an outstanding experience each and every time they use FedEx. Ever had computer problems and talked to "Bobby" or "Cindy" in Mumbai? Even if "Bobby" knows how to build a computer out of matchsticks and AA batteries and has memorized the manual, what good is he if you can't understand him? This is kind of like the Ground guy who speaks 4 sentences of English well and shows up at your dock at 1730 when you closed at 1600. Oh yeah, he was going to deliver those boxes that should have been there last week when he was there. Oh well... [/QUOTE]
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