No offense, but are you guys nuts?? Staples is our largest ground shipper in all the US. They pay us over 100 million a year. Yet you admit to doing things to intentionally piss them off, how many complaints will the corporate Staples office take from their stores before they think about giving all the business to FDX? How much of that 100 million goes to the Teamsters in pay and benefits? How many people would lose jobs if we didn't process their pkgs? Before you put words in my mouth...... My point is don't do things to piss customer off, espescially a customer the size of Staples. Another poster said, I knew I had their payroll checks but put a notice on back door and left it and came the next day with notice still on door. I understand you rang bell and waited and you have other things to do and more stops to get off. Did you see the volume numbers FDX projected that they will delivery 11 million this peak. There's many reasons FDX has this volume, but don't you think a portion of the reason is that people get a bad taste of UPS by not getting their pay checks etc and they switch? It may not feel like it's affecting you, but how many additional jobs would we have with those 11 million extra pkgs? This is one of those times we think we are doing the right thing for the right reason, but how will we feel when we lose that volume for the "right reason"..
I'm not saying to wait their forever for Staples to come to back door, or to never broach the front door. If necessary go to front and get them to open back door and explain sense of urgency, then escalate issue with on road, ctr mgr and also get with the BD dept. BD will work on issue with Staples if you inform them. (At least most of them will).