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In Transit - Rescheduled (Question)
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<blockquote data-quote="vin" data-source="post: 484038" data-attributes="member: 9475"><p>I don't have access to any more information than you do, this is just based on the tracking number you gave and the info on the ups.com site. I don't know for sure what happened but I can offer an educated guess based on my personal experience and knowledge of how the UPS system works.</p><p></p><p>My best guess is that your package was accidentally missorted/misloaded to the wrong destination somewhere along the way. There is an air hub in Ontario, CA and another one in Philly, PA; thats my guess of where it SHOULD have gone. </p><p></p><p>Unfortunately, it no longer shows any info concerning PA at all, which is why I said I think it was misloaded. (supposed to go to one destination but accidentally sent to another; It also looks like there was a mistoggle - in this case where it was scanned into the correct load but somehow ended up in another.)</p><p></p><p>I don't think it should have gone to San Jose at all, and once it showed up there they must have deleted the scan for PA and replaced it with the correct one. This would also explain why the delivery date has been rescheduled.</p><p></p><p>I have no idea why it is showing as having gone to IL. I think it should have been upgraded to 2nd Day (so it could still make it on time) once it was discoved in San Jose and then either gone to our main air hub in KY or the one in Philly.</p><p></p><p>After you actaully get the package, contact Newegg and have them file a claim with UPS for a service failure. My experience with their customer service has always been excellent and they should refund your shipping charges. Other than that, I don't know what to say. It looks like we dropped the ball on this one.<img src="/community/styles/default/xenforo/smilies/FeltTip/dissapointed.png" class="smilie" loading="lazy" alt=":dissapointed:" title="Disappointed :dissapointed:" data-shortname=":dissapointed:" /> I hope that I was able to be helpful on this, and i also hope that you will continue to use UPS in the future.</p></blockquote><p></p>
[QUOTE="vin, post: 484038, member: 9475"] I don't have access to any more information than you do, this is just based on the tracking number you gave and the info on the ups.com site. I don't know for sure what happened but I can offer an educated guess based on my personal experience and knowledge of how the UPS system works. My best guess is that your package was accidentally missorted/misloaded to the wrong destination somewhere along the way. There is an air hub in Ontario, CA and another one in Philly, PA; thats my guess of where it SHOULD have gone. Unfortunately, it no longer shows any info concerning PA at all, which is why I said I think it was misloaded. (supposed to go to one destination but accidentally sent to another; It also looks like there was a mistoggle - in this case where it was scanned into the correct load but somehow ended up in another.) I don't think it should have gone to San Jose at all, and once it showed up there they must have deleted the scan for PA and replaced it with the correct one. This would also explain why the delivery date has been rescheduled. I have no idea why it is showing as having gone to IL. I think it should have been upgraded to 2nd Day (so it could still make it on time) once it was discoved in San Jose and then either gone to our main air hub in KY or the one in Philly. After you actaully get the package, contact Newegg and have them file a claim with UPS for a service failure. My experience with their customer service has always been excellent and they should refund your shipping charges. Other than that, I don't know what to say. It looks like we dropped the ball on this one.:dissapointed: I hope that I was able to be helpful on this, and i also hope that you will continue to use UPS in the future. [/QUOTE]
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