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Innocent until proven guilty? yeah ok
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<blockquote data-quote="ol&#039;browneye" data-source="post: 304023" data-attributes="member: 14003"><p>Have you ever heard the saying "The customer is always right"? It seems you need to remember that sometimes even when they aren't right. As UpstateNYUPSer said, you should have just apologized when you dropped the box. It would have eased all the tension if you would have said "Sorry about that. I tripped. I'll mark the box "possible damage" just in case something broke." Sometimes you just have to swallow your pride and say "Sorry about that" or "Have a nice day."</p><p> </p><p>You say all of this has just happened in the last year and you had no concerns before this. Does this coincide with the timing of your steroid or HGH use for hockey!!??<img src="/community/styles/default/xenforo/smilies/emoticons/winks.gif" class="smilie" loading="lazy" alt=":winks:" title="Winks :winks:" data-shortname=":winks:" /></p><p>Seriously, if there has been something going on outside of work recently that is affecting your attitude toward your customers and your job in general, you need to leave it outside of work. Don't be so confrontational with the customers even if you know you are right. It's kind of like being married...sometimes you just have to say "Yes Dear!" and move on. Pick your fights carefully.</p><p> </p><p>You say you want management to sit down with you and help you handle some of the situations like these that you may encounter during your day. Why should they? You have gotten all kind of help here on these posts but you aren't heeding any of it. You meet them with excuses. I sense a lot of "IT'S NOT MY FAULT" attitude. Not feeling well is no excuse for being rude. Body language speaks volumes. When you told her a simple "I didn't throw anything", HOW did you say it?</p><p> </p><p>As I have said in other posts, I am not the perfect driver or the perfect person. I am sure someone could pick me apart on a critique. But you wanted some input and I (we) are giving you some based on what you have told us. Good luck!</p><p> </p><p>ps- I like the name. Just a little play on words and it fits!</p></blockquote><p></p>
[QUOTE="ol'browneye, post: 304023, member: 14003"] Have you ever heard the saying "The customer is always right"? It seems you need to remember that sometimes even when they aren't right. As UpstateNYUPSer said, you should have just apologized when you dropped the box. It would have eased all the tension if you would have said "Sorry about that. I tripped. I'll mark the box "possible damage" just in case something broke." Sometimes you just have to swallow your pride and say "Sorry about that" or "Have a nice day." You say all of this has just happened in the last year and you had no concerns before this. Does this coincide with the timing of your steroid or HGH use for hockey!!??:winks: Seriously, if there has been something going on outside of work recently that is affecting your attitude toward your customers and your job in general, you need to leave it outside of work. Don't be so confrontational with the customers even if you know you are right. It's kind of like being married...sometimes you just have to say "Yes Dear!" and move on. Pick your fights carefully. You say you want management to sit down with you and help you handle some of the situations like these that you may encounter during your day. Why should they? You have gotten all kind of help here on these posts but you aren't heeding any of it. You meet them with excuses. I sense a lot of "IT'S NOT MY FAULT" attitude. Not feeling well is no excuse for being rude. Body language speaks volumes. When you told her a simple "I didn't throw anything", HOW did you say it? As I have said in other posts, I am not the perfect driver or the perfect person. I am sure someone could pick me apart on a critique. But you wanted some input and I (we) are giving you some based on what you have told us. Good luck! ps- I like the name. Just a little play on words and it fits! [/QUOTE]
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