Inspect taken out of DIAD

Discussion in 'UPS Discussions' started by Followthemethods, Apr 3, 2014.

  1. Followthemethods

    Followthemethods New Member

    Today's PCM...Inspect was taken out as an option for damaged packages. Use Not in 1 as option, in remark field type Damaged. Really?????

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  2. barnyard

    barnyard KTM rider Staff Member

    Just did the training. Supposed to sheet it as missed and take to the clerk.
  3. airintrace

    airintrace Active Member

    We did the training in the diad and there was a UPS made instructional sheet on the bulletin board that said to sheet damages as missed and then bring them back in for inspection. We were then immediately told to not sheet anything missed because of damage. huh?
  4. superballs63

    superballs63 Well-Known Troll Troll

    They just keep coming up with new ways to hide the truth from our customers. UPS cares zero about service
  5. Jackburton

    Jackburton Gone Fish'n

    Is highly suggest getting with your BA as conflicting instructions are being given and to file a grievance for over supervison. Now this isn't some frivolous grievance, it just forces them to make a stand on paper as to which instruction they want. This will also force your center manager to admit that he can't over ride corporate policy.
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  6. Jackburton

    Jackburton Gone Fish'n

    I'd love to represent anyone who gets discipline for sheeting as trained.
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  7. Richard Harrow

    Richard Harrow Would you pay a dime to see this?

    Work as directed. Document everything.
  8. mjjlohn

    mjjlohn Active Member

    Except on the cases of dishonesty

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  9. Or it's to make sure it is actually damaged before the customer sees that when they track their package?? Some stuff may sound damaged and be perfectly fine. Maybe it's because too much stuff was being sheeted improperly?

  10. scratch

    scratch Least Best Moderator Staff Member

    We are told to sheet damages as missed and type "dam" in the remarks field, then give to the PM clerk.
  11. mjjlohn

    mjjlohn Active Member

    Yeah dude that wine or piss leaking out of the bag/box really needs to be taken to the customer. Clearly.

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  12. Pretty sure the policy came about for other reasons than a leaker. 99.99% of the time it's for something that "sounds" broken though it's actually just fine. Hence the new process. Rather than planting a seed that in a customers head that his stuff is damaged, they'd rather make sure.

  13. mjjlohn

    mjjlohn Active Member

    Pretty sure the policy is exactly what it should be. You attempt the delivery, if the outer package is clearly damaged it's missed damaged. Not refused didn't want, not N1 or nsn or whatever other nonsense management wants to hide it as. There is literally 0 reason for an on car to send you a conflicting instruction, it's clear cut dishonesty.

    You'd have to be an idiot or born yesterday to think why you're suggesting, maybe both. The earth is flat too right?

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    Last edited: Apr 3, 2014
  14. Or people see a dent on the corner of a package and sheet as damaged. But that wouldn't happen because every union person at UPS is so honest.

  15. If it was so easy as black and white this wouldn't be a policy, but it's quite evident that people all throughout the company have found grey areas to justify their decisions, whether good or bad.

  16. Mack Grant

    Mack Grant Active Member

  17. joeboodog

    joeboodog good people drink good beer

    A long time ago in a package center far, far, away we were instructed to never deliver a package that we had any question on. We would rather have the clerk take a look than knowingly deliver a damaged parcel. Now some cubicle dwelling minion in Atlanta has deemed that we are too dumb make that decision. I am so glad I am playing the back nine.
  18. Future

    Future Well-Known Member

    If you really want to play with there heads on a exception hit the "other" selection.....had a few rooks do it and they flipped :censored2:.
  19. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    It's really quite simple----would you want to come home and see that package sitting by your front door?
  20. Wally

    Wally Hailing from Parts Unknown.

    Send message on what to do, and do that. Things change around here like the weather.