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Instructed to Deliver Damages???
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<blockquote data-quote="BrownSuit" data-source="post: 418443" data-attributes="member: 14437"><p>This is actually against policy. All packages that are damaged, or found to be damaged in the system at this point are "supposed to be" returned upon noticing the damage to the shipper so that the claims process can be started. </p><p></p><p>We are <strong>NOT </strong>supposed to be delivering damaged merchandise. </p><p></p><p>Feel free to remind your OCS that this is something that our Chairman and CEO was very adamant about at the start of the year. If we didn't fix damage problems, we weren't going to have customers very much longer. </p><p></p><p>Don't be afraid to mention this to the center manager, this is a <strong>BIG</strong> deal and again goes against what was clearly outlined to all divisions at the start of the year as part of the Growth imperative.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 418443, member: 14437"] This is actually against policy. All packages that are damaged, or found to be damaged in the system at this point are "supposed to be" returned upon noticing the damage to the shipper so that the claims process can be started. We are [B]NOT [/B]supposed to be delivering damaged merchandise. Feel free to remind your OCS that this is something that our Chairman and CEO was very adamant about at the start of the year. If we didn't fix damage problems, we weren't going to have customers very much longer. Don't be afraid to mention this to the center manager, this is a [B]BIG[/B] deal and again goes against what was clearly outlined to all divisions at the start of the year as part of the Growth imperative. [/QUOTE]
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Instructed to Deliver Damages???
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