Is signing for people ever allowed?

Discussion in 'UPS Discussions' started by ups1990, Oct 24, 2014.

  1. ups1990

    ups1990 Well-Known Member

    How do you guys go about when it comes to getting signatures for the people who are elderly and can't hold a pen, yet they need their medications or those disabled physically and can't sign for obvious reasons. I have a customer on route that can't get out of bed due to being morbidly obese but has signature required meds. I've written their names in print only and made remarks as per customer.
    How do you BC drivers deal with this?
     
  2. scooby0048

    scooby0048 This page left intentionally blank

    You're just asking for trouble doing this however, under certain circumstances, sometimes your moral values kick in. Do you want someone to go without lifesaving meds just because they cannot sign? Technically we are supposed to check ID but I bet 99% don't. Nothing like CYA though and sending a message in letting them know the situation and ask for guidance. If they say sign the customer name then take a picture of the message and sign the name. If they say do not sign, try to get the customer to give you the name or number of a family member who can take responsibility for the meds.
     
  3. TooTechie

    TooTechie Geek in Brown

    Do not ever touch the stylus to the diad screen. If someone can't write well just have them make their mark.
     
  4. jaker

    jaker trolling

    The only time i will sign the diad is when I deliver it to myself
     
  5. Ask your boss in the morning what to do in the presence of your steward.
     
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  6. Jackburton

    Jackburton Gone Fish'n

    Or during punch out time.
     
  7. Jackburton

    Jackburton Gone Fish'n

    Yeah, this guy likes to sign, a lot, at Ebola conferences.
     
  8. Future

    Future Well-Known Member

    I understand your concern about older people and meds.....i woulnt sign there name....just have them scribble what ever they can manage. I have never done it but in some cases even a video from your cell phone if you are worried or they are HV meds!
     
  9. dar7776

    dar7776 Banned

    Don't take a viedo just a quick picture but some elderly don't like pictures so just snap a shot of there hand on the diad
     
  10. dar7776

    dar7776 Banned

    How you gonna advise him to do something you've never done instead have him do something that you would've done! These things happen all the time there is a # call DR.
     
  11. BrownTexas

    BrownTexas Well-Known Member

    It's not your problem he is too obese to sign. He needs to send the packages to someone that can sign and have them being it to him. Don't even let management tell you "it's ok for you to sign". They can still fire you anytime they want because of it, let you sit out a few weeks, and you will get your job back. But I rather just keep my job in the first place. Common sense and morals will have you do the wrong thing and give them something to hang you for. Work by the methods.
     
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  12. oldngray

    oldngray nowhere special

    Have the customer make any kind of mark then just print their name when you clarify that chicken scratch.
     
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  13. HEFFERNAN

    HEFFERNAN Huge Member

    I've got 1 resident on route who is legally blind and 2 with Parkinson's.
    I don't care what the rules are, you don't embarrass these people by trying to make them sign the board.

    Other than that, you open yourself up to scrutiny if you delivered a package and they denied they signed for it.
     
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  14. PT Car Washer

    PT Car Washer Well-Known Member

    Heffer hit the nail on the head. Ask the persons permission, make an X and clarify their name. Why is common sense so uncommon these days?
     
  15. O.R.I.O.N.
     
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  16. upschuck

    upschuck Avatar bet gone wrong

    I think the bigger concern is how you are getting to their bed, if they are not answering the door.
     
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  17. ups1990

    ups1990 Well-Known Member

    The man has a camera at the front door and pushes a button to open it.
     
  18. upschuck

    upschuck Avatar bet gone wrong

    If he can push a button, he can make a couple dots on diad.
     
  19. toonertoo

    toonertoo Most Awesome Dog Staff Member

    Telematics should show you are in the house. I print name, customer cannot sign by my initials. Been doing it for years, with a supervisor with me a few times. I have one lady so obese she doesnt get out of bed. Her extremely obese child lets me in, sometimes he/she signs, I cant tell which the child is. Sometimes a nurse is there to sign, when that fails the smell is so bad, I do the above and scoot. Confined by fat, I dont want any of them touching my board, really.
     
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  20. toonertoo

    toonertoo Most Awesome Dog Staff Member

    And the same for houses with dogs they cannot control, and only the door than opens IN.