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UPS Discussions
It appears that UPS just lost a big account!
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<blockquote data-quote="Indecisi0n" data-source="post: 995847" data-attributes="member: 35289"><p>It's ashame but there is nothing we can do. All we can do is go along for the ride. I understand UPS needs to make money but they are doing it by cutting customer service and you can only do so much of that. As it stands now Customers no longer get the same driver, they no longer get their packages even remotly around the same time each day because of the different drivers and stupid splits. Some driver release some don't which drives people crazy. It's no wonder customers are jumping ship. </p><p></p><p>It's a package and anyone can deliver it (FedEX, DHL, UPS) what makes the difference between the company's is customer service. I don't think we are winning the customer service battle anymore.</p></blockquote><p></p>
[QUOTE="Indecisi0n, post: 995847, member: 35289"] It's ashame but there is nothing we can do. All we can do is go along for the ride. I understand UPS needs to make money but they are doing it by cutting customer service and you can only do so much of that. As it stands now Customers no longer get the same driver, they no longer get their packages even remotly around the same time each day because of the different drivers and stupid splits. Some driver release some don't which drives people crazy. It's no wonder customers are jumping ship. It's a package and anyone can deliver it (FedEX, DHL, UPS) what makes the difference between the company's is customer service. I don't think we are winning the customer service battle anymore. [/QUOTE]
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It appears that UPS just lost a big account!
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