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Keys?????
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<blockquote data-quote="dannyboy" data-source="post: 90511" data-attributes="member: 484"><p>Tie</p><p> </p><p>But if something should happen, UPS must support the driver with legal and moral support. The center manager has no horse in the race, although he could make the situation better with his support.</p><p> </p><p>If they instruct you not to use the keys, then you have been instructed. Tell your customer to move somewhere like here where the UPS man and the management team support customer service.</p><p> </p><p>The view I always took was to let me and UPS be part of your business, just like any other employee or contractor. I always used to tell my customers it was in my best intrests to see to it their business did well, because UPS and ole dannyboy never made a dime on a business that went out of business.</p><p> </p><p>Most people, esp smaller ones, appriciate that type of service. Service that bends around their schedule and needs. Even if it means we make a later pickup when they are already gone for the day and need a key to get in.</p><p> </p><p>To me a win win.</p><p> </p><p>But then again, just my thoughts.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 90511, member: 484"] Tie But if something should happen, UPS must support the driver with legal and moral support. The center manager has no horse in the race, although he could make the situation better with his support. If they instruct you not to use the keys, then you have been instructed. Tell your customer to move somewhere like here where the UPS man and the management team support customer service. The view I always took was to let me and UPS be part of your business, just like any other employee or contractor. I always used to tell my customers it was in my best intrests to see to it their business did well, because UPS and ole dannyboy never made a dime on a business that went out of business. Most people, esp smaller ones, appriciate that type of service. Service that bends around their schedule and needs. Even if it means we make a later pickup when they are already gone for the day and need a key to get in. To me a win win. But then again, just my thoughts. d [/QUOTE]
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