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FedEx Discussions
Lacking Innovation
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<blockquote data-quote="MrFedEx" data-source="post: 840290" data-attributes="member: 12508"><p>I once took a course to become the designated "damages" person at my station. Essentially, it was several hours of listing the various ways we could deny customer claims, even if they had done everything right and packaged the item to survive almost anything. After taking the course, I simply refused to play the game, and always referred them out to the Claims Dept. There was a rather large suit against Fedex several years ago for not paying claims, and FedEx lost.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 840290, member: 12508"] I once took a course to become the designated "damages" person at my station. Essentially, it was several hours of listing the various ways we could deny customer claims, even if they had done everything right and packaged the item to survive almost anything. After taking the course, I simply refused to play the game, and always referred them out to the Claims Dept. There was a rather large suit against Fedex several years ago for not paying claims, and FedEx lost. [/QUOTE]
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