There is not a single solution to this problem. Management has painted this company into a corner with it's drive to raise the stock price and make the share holders happy. They have done this at the expense of the higher quality of customer service that we once provided to our customers.
Right now all they see is the cost savings of lower fuel usage, by using smaller aircraft they have met this goal, however since volume has returned to normal levels, it is obvious that by parking our MD10 and MD11 aircraft, we no longer have the volume, and many markets are not getting ALL of their freight on time, because many positions get bumped at the hubs and sit on the ground.
The company went out and purchased hundreds of new tractors for the AGFS division, this was NOT done to save fuel, but instead to meet CARB requirements in California. These tractors have good strong engines in them, but now the company has detuned them to the point that anytime you hit a hill with a load, your finding yourself down into 7th gear at times.
With the new tractors came a new Quadrant system that the company has installed to track the way the drivers operate the vehicles, in the past if the local hub or airport got the driver out a little late the driver would try to make up some time by driving up to 10mph above the posted speed limit, however now that the system sends a email alert to the drivers manager anytime the driver exceeds 62mph, the drivers are no longer willing to go above and beyond to support the DGO stations, ad this to the fact that the company took away the RTD's second and third shift pay, most drivers are now driving as slow as possible in order to extend their work day in order to max out overtime.
Management has caused these issues by having only the short view of keeping the stock price high to make the share holders and the talking heads in the glass house in Memphis rich and happy at the hourlies and customers expense!
