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Latest Flavor of the Month: Send Agains
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<blockquote data-quote="soberups" data-source="post: 766908" data-attributes="member: 14668"><p>Thats all well and good but the bottom line is that no matter what the driver does in these types of situations, the company <strong>will</strong> find fault with it.</p><p> </p><p>If he takes the time to follow proper indirect methods, he will be even<strong> more</strong> overallowed than normal and his SPORH will not meet company expectations. </p><p> </p><p>If he shortcuts those methods in order to meet the impossble expectations, he is exposing himself to the liability of having to pay for an expensive DR claim when a package comes up missing.</p><p> </p><p><strong>Any action he takes to get off of one of your reports will simply cause him to show up on a different one.</strong></p><p> </p><p>It is this way by design. The company is attempting to set up a win/win situation for itself by creating a production standard that pretty much<em> forces</em> the driver to DR everything, while at the same time being financially liable for <em>anything </em>that comes up missing.</p><p> </p><p>If the company were <em>truly honest</em> about reducing send agains, it would use creative pricing to encourage <em>more</em> customers to use the basic service product. Or, it would agree to not hold the drivers responsible for missing packages.</p><p> </p><p>But, in typical UPS fashion, the company is not at all interested in a solution. It only wants to manipulate a metric.</p></blockquote><p></p>
[QUOTE="soberups, post: 766908, member: 14668"] Thats all well and good but the bottom line is that no matter what the driver does in these types of situations, the company [B]will[/B] find fault with it. If he takes the time to follow proper indirect methods, he will be even[B] more[/B] overallowed than normal and his SPORH will not meet company expectations. If he shortcuts those methods in order to meet the impossble expectations, he is exposing himself to the liability of having to pay for an expensive DR claim when a package comes up missing. [B]Any action he takes to get off of one of your reports will simply cause him to show up on a different one.[/B] It is this way by design. The company is attempting to set up a win/win situation for itself by creating a production standard that pretty much[I] forces[/I] the driver to DR everything, while at the same time being financially liable for [I]anything [/I]that comes up missing. If the company were [I]truly honest[/I] about reducing send agains, it would use creative pricing to encourage [I]more[/I] customers to use the basic service product. Or, it would agree to not hold the drivers responsible for missing packages. But, in typical UPS fashion, the company is not at all interested in a solution. It only wants to manipulate a metric. [/QUOTE]
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