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Latest Flavor of the Month: Send Agains
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<blockquote data-quote="pretzel_man" data-source="post: 767581" data-attributes="member: 927"><p>Maybe you will end up on another report... Maybe not.</p><p> </p><p>I won't apologize for that. Running an efficient business requires balance. A balance of Service, Cost, Research, Maintenance, etc. Its hard to be perfect in every area.</p><p> </p><p>A pilot makes adjustments all flight long. Their instruments give "false positive" warnings all the time. </p><p> </p><p>While some operations (maybe many) may inappropriately manage the metric, the truth of the matter is that you don't want the accountability. No metric is perfect and somewhere along the line every each is described as ineffective...</p><p> </p><p>Ov/un is no good. SPORH is no good. NDPPH is no good. Three day lock in rides are no good. SEAS service reports are no good. Corporate CSI is no good. ERI is no good., etc.</p><p> </p><p> You point out the faults and then want to throw away the baby with the bathwater. </p><p> </p><p>I do understand that a metric is just a proxy for a true measure. Some measure cost, some service, etc. When management loses sight of what the metric is supposed to measure, we have a problem. I've said that before and I still agree with this. I won't try and justify poor management. This does not make the metric wrong as you would like to assert.</p><p> </p><p>Send agains are a problem. Drivers should do their best to properly reduce them. A blanket edict from management is not appropriate. Neither is justifying doing nothing by complaining about the metric.</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 767581, member: 927"] Maybe you will end up on another report... Maybe not. I won't apologize for that. Running an efficient business requires balance. A balance of Service, Cost, Research, Maintenance, etc. Its hard to be perfect in every area. A pilot makes adjustments all flight long. Their instruments give "false positive" warnings all the time. While some operations (maybe many) may inappropriately manage the metric, the truth of the matter is that you don't want the accountability. No metric is perfect and somewhere along the line every each is described as ineffective... Ov/un is no good. SPORH is no good. NDPPH is no good. Three day lock in rides are no good. SEAS service reports are no good. Corporate CSI is no good. ERI is no good., etc. You point out the faults and then want to throw away the baby with the bathwater. I do understand that a metric is just a proxy for a true measure. Some measure cost, some service, etc. When management loses sight of what the metric is supposed to measure, we have a problem. I've said that before and I still agree with this. I won't try and justify poor management. This does not make the metric wrong as you would like to assert. Send agains are a problem. Drivers should do their best to properly reduce them. A blanket edict from management is not appropriate. Neither is justifying doing nothing by complaining about the metric. P-Man [/QUOTE]
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