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<blockquote data-quote="soberups" data-source="post: 768540" data-attributes="member: 14668"><p>P-man, you may have misunderstood me.</p><p> </p><p>I understand that we need to set goals, and that metrics can be a valuable tool to help determine whether or not those goals are being met.</p><p> </p><p>The problem we are having here is very simple; <strong><em>the particular stops-per-car metric that Atlanta is requiring us to meet is not realistic</em>.</strong></p><p> </p><p>Its <em>not</em> a preload issue. It is <em>not</em> a missort issue. The issue is that too many stops are being forced into too few cars, and the hours that the drivers are having to work in order to service the packages is a gross violation of Art 37 of the labor agreement. The most skilled management person on earth cannot force 10 gallons of poop into a 5 gallon bucket, no matter how hard he tries. The <em>real solution</em> to the problem is simple; a bigger bucket. Atlanta's "solution" to the problem is also simple; to <em>pretend</em> that the bucket is big enough and then threaten to fire whoever lets the poop spill on the floor. One solution will work, and the other one wont. It isnt rocket science.</p><p> </p><p>The management team in my center is <em>well aware</em> of what the problem is. They simply lack the authority to solve it . Collectively, they possess over 100 years of experience as UPS supervisors, yet their overseers in Atlanta do not trust their judgement enough to grant them the authority to dispatch an adequate number of cars.</p><p> </p><p>Metrics themselves are not the problem. Unthinking, fear-based obedience to an <em>obviously flawed</em> metric is the problem.</p></blockquote><p></p>
[QUOTE="soberups, post: 768540, member: 14668"] P-man, you may have misunderstood me. I understand that we need to set goals, and that metrics can be a valuable tool to help determine whether or not those goals are being met. The problem we are having here is very simple; [B][I]the particular stops-per-car metric that Atlanta is requiring us to meet is not realistic[/I].[/B] Its [I]not[/I] a preload issue. It is [I]not[/I] a missort issue. The issue is that too many stops are being forced into too few cars, and the hours that the drivers are having to work in order to service the packages is a gross violation of Art 37 of the labor agreement. The most skilled management person on earth cannot force 10 gallons of poop into a 5 gallon bucket, no matter how hard he tries. The [I]real solution[/I] to the problem is simple; a bigger bucket. Atlanta's "solution" to the problem is also simple; to [I]pretend[/I] that the bucket is big enough and then threaten to fire whoever lets the poop spill on the floor. One solution will work, and the other one wont. It isnt rocket science. The management team in my center is [I]well aware[/I] of what the problem is. They simply lack the authority to solve it . Collectively, they possess over 100 years of experience as UPS supervisors, yet their overseers in Atlanta do not trust their judgement enough to grant them the authority to dispatch an adequate number of cars. Metrics themselves are not the problem. Unthinking, fear-based obedience to an [I]obviously flawed[/I] metric is the problem. [/QUOTE]
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