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<blockquote data-quote="pretzel_man" data-source="post: 768713" data-attributes="member: 927"><p>Not sure how you come to that conclusion...... UPS has been using metrics since the 40's, starting with George Smith. He brought the concept to UPS and became our second CEO. He was hand chosen by Jim Casey.</p><p> </p><p>Metrics is one of the reasons UPS has made it all these years. We measure everything. </p><p> </p><p>I agree that in some cases the metrics are wrong or bad. I also agree that in other cases, the metric may be good but management doesn't know how to achieve it.</p><p> </p><p>I will never agree that we don't need the metric or the accountability that goes along with it. I will not agree that the cause is the process.</p><p> </p><p>I will agree that from the drivers perspective it doesn't matter what the cause is (unskilled management, the metric, the process) the problem is the same.</p><p> </p><p>The process works in most cases. You seem to want to point to the cases where there is a problem and then blame the metric. The result is no accountability which is a worse place to be.</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 768713, member: 927"] Not sure how you come to that conclusion...... UPS has been using metrics since the 40's, starting with George Smith. He brought the concept to UPS and became our second CEO. He was hand chosen by Jim Casey. Metrics is one of the reasons UPS has made it all these years. We measure everything. I agree that in some cases the metrics are wrong or bad. I also agree that in other cases, the metric may be good but management doesn't know how to achieve it. I will never agree that we don't need the metric or the accountability that goes along with it. I will not agree that the cause is the process. I will agree that from the drivers perspective it doesn't matter what the cause is (unskilled management, the metric, the process) the problem is the same. The process works in most cases. You seem to want to point to the cases where there is a problem and then blame the metric. The result is no accountability which is a worse place to be. P-Man [/QUOTE]
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