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Latest Flavor of the Month: Send Agains
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<blockquote data-quote="soberups" data-source="post: 768836" data-attributes="member: 14668"><p>Lets assume for the sake of argument that 95% of your metrics are accurate. </p><p> </p><p>That would mean that, 5% of the time, the metric is <strong>wrong.</strong></p><p> </p><p>Atlanta's "solution" is to deny the problem and continue pretending that the metric is right, <strong>even in the face of irrefutable evidence to the contrary.</strong> That is <em>no solution at all, </em>and it makes a bad situation even worse.</p><p> </p><p>The "accountability" you speak of is certainly important, but it has to work <em>both ways</em>. Hourlies and front-line management people need to be held accountable to a high standard, but those at the top<strong> also</strong> need to be held accountable.... for setting expectations that are based on <strong>reality</strong>, not fantasy.</p><p> </p><p>When the metric is wrong,<strong> fix it</strong>. Otherwise, there is <strong>no </strong>accountability at all.</p></blockquote><p></p>
[QUOTE="soberups, post: 768836, member: 14668"] Lets assume for the sake of argument that 95% of your metrics are accurate. That would mean that, 5% of the time, the metric is [B]wrong.[/B] Atlanta's "solution" is to deny the problem and continue pretending that the metric is right, [B]even in the face of irrefutable evidence to the contrary.[/B] That is [I]no solution at all, [/I]and it makes a bad situation even worse. The "accountability" you speak of is certainly important, but it has to work [I]both ways[/I]. Hourlies and front-line management people need to be held accountable to a high standard, but those at the top[B] also[/B] need to be held accountable.... for setting expectations that are based on [B]reality[/B], not fantasy. When the metric is wrong,[B] fix it[/B]. Otherwise, there is [B]no [/B]accountability at all. [/QUOTE]
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