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Layoffs in I.S.
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<blockquote data-quote="Sev 8" data-source="post: 371064" data-attributes="member: 4785"><p>Some of the new improvements are just rehashes of old standards -- remote support, for example. </p><p></p><p>We (TSG) were using remote control software in Novell 3.x to control both servers and DOS workstations in the early to middle 90's. Next, we went to Windows 3.1(1) and used the earliest version of Netop. This was standard stuff for local (district) helpdesks. I remember remoting into DOS workstations in the hub that used TTPC to upload Symbol scanners via serial connections.</p><p></p><p>Technicians have always been a curious bunch. While they are notorious for not socializing with endusers, they generally get along with each other well. When there is no work, they talk shop.</p><p></p><p>The problem at UPS is that most everyone is paid to do something productive every minute. In most cases, that productivity has to do with lifting and lowering boxes. It is a hard thing to understand that some employees are paid for their thinking skills, not their brawn. It was probably the hardest thing for me at UPS. There was an expectation that I do something all the time. I'm not lazy, but I had a hard time understanding what it was that I was supposed to do. Busy work in IT is not necessarily a good thing. In fact, it can be counterproductive. You can PMI a device into failure. Any TSG Tech worth their salt has seen the benefit of leaving working equipment in a hub or center alone.</p><p></p><p>To your point, though, if a tech has no work and and is not responsive to an enduser's request -- this is a problem.</p></blockquote><p></p>
[QUOTE="Sev 8, post: 371064, member: 4785"] Some of the new improvements are just rehashes of old standards -- remote support, for example. We (TSG) were using remote control software in Novell 3.x to control both servers and DOS workstations in the early to middle 90's. Next, we went to Windows 3.1(1) and used the earliest version of Netop. This was standard stuff for local (district) helpdesks. I remember remoting into DOS workstations in the hub that used TTPC to upload Symbol scanners via serial connections. Technicians have always been a curious bunch. While they are notorious for not socializing with endusers, they generally get along with each other well. When there is no work, they talk shop. The problem at UPS is that most everyone is paid to do something productive every minute. In most cases, that productivity has to do with lifting and lowering boxes. It is a hard thing to understand that some employees are paid for their thinking skills, not their brawn. It was probably the hardest thing for me at UPS. There was an expectation that I do something all the time. I'm not lazy, but I had a hard time understanding what it was that I was supposed to do. Busy work in IT is not necessarily a good thing. In fact, it can be counterproductive. You can PMI a device into failure. Any TSG Tech worth their salt has seen the benefit of leaving working equipment in a hub or center alone. To your point, though, if a tech has no work and and is not responsive to an enduser's request -- this is a problem. [/QUOTE]
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