How about if UPS really wanted to be nice to everyone, employees and most importantly their customer base ?
Put more trucks on the road everyday, thus decreasing each truck's load, and allowing the drivers to actually have time to address every complaint that they encounter personally.
With more lighter loads the amount of misloads and bad pals could be reduced.
Some drivers may even have time to go off route to correctly deliver these ORE.
Now by putting SERVICE back into UPS , the business could grow.
Happier customers will be willing to use UPS' services more often, knowing that a person, not some unknown 800 number, is there to address their grieves.
I know it's all a fantasy .
Because UPS' culture is do everything fast and at the lowest cost.
Use and Abused is their motto.