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Living The Purple Promise
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<blockquote data-quote="MrFedEx" data-source="post: 804966" data-attributes="member: 12508"><p>You can't smell the coffee if FedEx says it's tea. In other words, when FO gets "forgotten",the customer is basically told some big effing lie so FedEx doesn't have to make a full refund. "Act of God", "Weather" (even when it isn't), "aircraft mechanical delay" (even when it isn't). That's just wrong. It's the same deal when we load a 2 pound box of something fragile underneath a 150 pound wooden crate. FedEx tells the customer they "didn't construct the packaging properly" when nothing could survive an improper loading scenario like the one just described.</p><p> </p><p>One time I was told to deliver a flat heavy box that had 2 forklift holes punched clean through the very expensive car part that was inside. I knew the shipper would never accept it, but they told me to try and get a signature and at least get them to accept it "damaged". That way, FedEx could claim improper packaging. I got to the stop, told the recipient to refuse it, and just brought it back. I won't lie for Fred.</p><p> </p><p>The Purple Promise should be re-named the "Green Promise", because getting the green stuff is all FedEx cares about.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 804966, member: 12508"] You can't smell the coffee if FedEx says it's tea. In other words, when FO gets "forgotten",the customer is basically told some big effing lie so FedEx doesn't have to make a full refund. "Act of God", "Weather" (even when it isn't), "aircraft mechanical delay" (even when it isn't). That's just wrong. It's the same deal when we load a 2 pound box of something fragile underneath a 150 pound wooden crate. FedEx tells the customer they "didn't construct the packaging properly" when nothing could survive an improper loading scenario like the one just described. One time I was told to deliver a flat heavy box that had 2 forklift holes punched clean through the very expensive car part that was inside. I knew the shipper would never accept it, but they told me to try and get a signature and at least get them to accept it "damaged". That way, FedEx could claim improper packaging. I got to the stop, told the recipient to refuse it, and just brought it back. I won't lie for Fred. The Purple Promise should be re-named the "Green Promise", because getting the green stuff is all FedEx cares about. [/QUOTE]
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