Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
The Competition
FedEx Discussions
Living The Purple Promise
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="quadro" data-source="post: 805175" data-attributes="member: 12850"><p>It's interesting that you claim FedEx doesn't care about its customers yet you give an example where you yourself didn't care about the customer. You said you "knew the shipper would never accept it". I presume you mean the recipient but who are you to decide what your customer wants? By taking the package to them so they could see the damage, they can make the decision of whether or not to accept the shipment. That's why you are supposed to take out damaged shipments. You don't know if the entire shipment is useless or if the shipper wants to salvage what they can out of it (and I don't mean this particular shipment but shipments in general). It seems in this case, your managers had customer service in mind more than you did.</p><p></p><p>Also, aircraft mechanical delays do qualify for a refund. And as for FO, my manager just showed me where the stations are now accountable for all FO service regardless if there's a weather delay, mechanical delay, etc. So apparently, FedEx is concerned about making sure that the premium product is treated like it should be.</p><p></p><p>Loading a 150 pound box on top of a 2 pound box is not too bright.</p></blockquote><p></p>
[QUOTE="quadro, post: 805175, member: 12850"] It's interesting that you claim FedEx doesn't care about its customers yet you give an example where you yourself didn't care about the customer. You said you "knew the shipper would never accept it". I presume you mean the recipient but who are you to decide what your customer wants? By taking the package to them so they could see the damage, they can make the decision of whether or not to accept the shipment. That's why you are supposed to take out damaged shipments. You don't know if the entire shipment is useless or if the shipper wants to salvage what they can out of it (and I don't mean this particular shipment but shipments in general). It seems in this case, your managers had customer service in mind more than you did. Also, aircraft mechanical delays do qualify for a refund. And as for FO, my manager just showed me where the stations are now accountable for all FO service regardless if there's a weather delay, mechanical delay, etc. So apparently, FedEx is concerned about making sure that the premium product is treated like it should be. Loading a 150 pound box on top of a 2 pound box is not too bright. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
The Competition
FedEx Discussions
Living The Purple Promise
Top