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<blockquote data-quote="EAM_Master" data-source="post: 192582" data-attributes="member: 7254"><p>Agreed. The customers could care less about how we do our jobs or what we deal with everyday. As far as they are concerned we only handle <em>their</em> package. Yes, it's frustrating sometimes, but we have to empathize with them. I remember one Friday night unloading 3/4 of a trailer just to find the wedding dress for a woman who was getting married the next day. The shipper screwed up and didn't ship it Saturday NDA. If that's not customer service, I don't know what is. I don't think FedEx would do that, and I KNOW DHL wouldn't have. </p><p></p><p>I read somewhere some time ago about successful service. Of all the packages delivered by DHL, something like only 86% make it to their destination on time. For FedEx ground it was something like 93% and for UPS it was 99.8%. I think that says a lot right there.</p></blockquote><p></p>
[QUOTE="EAM_Master, post: 192582, member: 7254"] Agreed. The customers could care less about how we do our jobs or what we deal with everyday. As far as they are concerned we only handle [I]their[/I] package. Yes, it's frustrating sometimes, but we have to empathize with them. I remember one Friday night unloading 3/4 of a trailer just to find the wedding dress for a woman who was getting married the next day. The shipper screwed up and didn't ship it Saturday NDA. If that's not customer service, I don't know what is. I don't think FedEx would do that, and I KNOW DHL wouldn't have. I read somewhere some time ago about successful service. Of all the packages delivered by DHL, something like only 86% make it to their destination on time. For FedEx ground it was something like 93% and for UPS it was 99.8%. I think that says a lot right there. [/QUOTE]
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