lost package tracer question

Discussion in 'UPS Discussions' started by kcromeis, May 13, 2012.

  1. kcromeis

    kcromeis New Member

    I sent 2 boxes this past wednesday for Friday Delivery, I had our UPS guy come to the office to pickup both boxes and I watched him scan and leave with both down the elevator. Cut to Friday and 1 box is delivered successfully and the other is still "picked up" and no other shipment progress.
    [TABLE="class: dataTable, width: 1"]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]Orlando, FL, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]05/12/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]9:06 A.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Tracer request. / Lost package tracer.[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]Stafford, TX, United States[/TD]
    [TD="class: nowrap"]05/09/2012[/TD]
    [TD="class: nowrap"]5:09 P.M.[/TD]
    [TD]Pickup Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]05/09/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]5:35 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Order Processed: Ready for UPS[/TD]
    [/TR]
    [/TABLE]

    What could possibly happen that this package did not even receive an "origin scan" while the other went through every step?

    Any guidance would be appreciated or should I just chaulk this up to "lost forever?"

    Thanks
     
  2. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Unless your driver is psychic how is it possible that he scanned the package at 5:09 pm yet the order wasn't processed and ready for pickup until 5:35 pm?
     
  3. kcromeis

    kcromeis New Member

    The other package in shipment has the same information:
    [TABLE="class: dataTable, width: 1"]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]Orlando, FL, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]05/11/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]10:16 A.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Delivered[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"][/TD]
    [TD="class: nowrap"]05/11/2012[/TD]
    [TD="class: nowrap"]5:13 A.M.[/TD]
    [TD]Out For Delivery[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"][/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]05/11/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]2:07 A.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Arrival Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]Orlando, FL, United States[/TD]
    [TD="class: nowrap"]05/10/2012[/TD]
    [TD="class: nowrap"]7:00 P.M.[/TD]
    [TD]Departure Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"][/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]05/10/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]6:11 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Arrival Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]Louisville, KY, United States[/TD]
    [TD="class: nowrap"]05/10/2012[/TD]
    [TD="class: nowrap"]4:24 P.M.[/TD]
    [TD]Departure Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"][/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]05/10/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]10:44 A.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Arrival Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]Houston, TX, United States[/TD]
    [TD="class: nowrap"]05/10/2012[/TD]
    [TD="class: nowrap"]7:53 A.M.[/TD]
    [TD]Departure Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"][/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]05/10/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]3:54 A.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Arrival Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]Stafford, TX, United States[/TD]
    [TD="class: nowrap"]05/09/2012[/TD]
    [TD="class: nowrap"]10:42 P.M.[/TD]
    [TD]Departure Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"][/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]05/09/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]10:28 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Origin Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"][/TD]
    [TD="class: nowrap"]05/09/2012[/TD]
    [TD="class: nowrap"]5:09 P.M.[/TD]
    [TD]Pickup Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]05/09/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]5:35 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Order Processed: Ready for UPS[/TD]
    [/TR]
    [/TABLE]
     
  4. TearsInRain

    TearsInRain part-time bossman

    it's either still sitting at the building because it never got loaded, or it was placed on the wrong trailer in which case it'll pop up on monday or tuesday somewhere and will eventually get rerouted to where it needs to go

    literally nothing you can do but wait and watch
     
  5. kcromeis

    kcromeis New Member

    The same ups guy comes to our office building several times a day, so I hope it wasnt left in our building without getting on his truck with the other package - as he clearly didn't see it thurs or fri sitting around the loading area of the office building. Hopefully it turns up. I assume the"up to 8 business days to trace" the support person on phone mentioned is a lost cause after 2 or 3 considering it wasn't scanned anywhere but the pickup.

    Wait n see
     
  6. Funfact

    Funfact Well-Known Member

    The package may have never been pick up from your place of work. IF you print out a end of day that the driver scans but he only pick up one package it would have shown up as being pickup but it really wasn't. I would check the area where the packages are packed and the area where the driver picks up the packages and see if it still there. It could be the package wasn't to big and got misplaced or fell behind something.

    The second possibility again is that package wasn't to big and fell off a belt at the building and fell behind something. If it was a letter one of the belt could have eaten it...

    maybe on Monday it will get scanned somewhere ...
     
  7. kcromeis

    kcromeis New Member

    I handed both boxes off to him and went down the elevator end of day with him, so I know he had them both. When we parted what happened to the box after that to, no idea..just odd that 1 of the 2 made it all the way, and the 1 that made it was the smaller box. This box was 20lbs and 23 x 13 x 10" Not overly large, but the other box was 10lb.

    My main concern is we have the pickup scan, but no origin scan on it... so something happend from the elevator to the truck to the facility in houston.

    We shall see what the tracer picks up...if anything.
     
  8. Jackburton

    Jackburton Gone Fish'n

    Maybe the label came off when he piled your boxes with his other PU pieces.