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Major ground failure in San Francisco.
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<blockquote data-quote="bacha29" data-source="post: 1946208" data-attributes="member: 58386"><p>For you guys who are agonizing over service. The contract I signed and perhaps the one you signed also called for a" competitive" level of service. It said nothing about 99% or a specific percentage. Now the TM we had at the time tried to tell me that it meant 99% Of course when I demanded that he present me with a contract that stated 99% and had my signature on it he couldn't produce it. So stop fretting over that service percentage Why? Because X will never give you enough money to develop and support the kind of redundancy needed to assure 99% in the face of a package volume that has no consistancy and never will and you guys are always the last to know when the volume spikes yet you are expected to simply snap your fingers and there will imediately appear extra assets to handle it.</p></blockquote><p></p>
[QUOTE="bacha29, post: 1946208, member: 58386"] For you guys who are agonizing over service. The contract I signed and perhaps the one you signed also called for a" competitive" level of service. It said nothing about 99% or a specific percentage. Now the TM we had at the time tried to tell me that it meant 99% Of course when I demanded that he present me with a contract that stated 99% and had my signature on it he couldn't produce it. So stop fretting over that service percentage Why? Because X will never give you enough money to develop and support the kind of redundancy needed to assure 99% in the face of a package volume that has no consistancy and never will and you guys are always the last to know when the volume spikes yet you are expected to simply snap your fingers and there will imediately appear extra assets to handle it. [/QUOTE]
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