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Management Focusing on Numbers
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<blockquote data-quote="RetiredIE" data-source="post: 5852178" data-attributes="member: 38557"><p>Smile, be polite and professional, and tell them you need specific follow-up training to understand how to be the best you you can be. Trust me, they want to mark this item off as a talk too. They have ZERO interest in solving your "problem", they just want to get you off their list.</p><p></p><p>Also fun - have them bring your route up in DMS and have them show you where you are losing time. </p><p></p><p>I wonder what your ORION compliance # is. Running it 100% puts tremendous pressure on the center team. Problems, and their inability to fix them, become immediately apparent. Get any request to NOT follow ORION in writing with blood ink. </p><p></p><p>I think UPS management at all levels has lost focus on trying to improve the operation (service, cost, efficiency, etc.) and traded it for scoring points. If it is any consolation, the on road sups I have speak with are at least as miserable as the drivers.</p><p></p><p>Keep doing what you do and the search light will focus elsewhere. Good luck!</p></blockquote><p></p>
[QUOTE="RetiredIE, post: 5852178, member: 38557"] Smile, be polite and professional, and tell them you need specific follow-up training to understand how to be the best you you can be. Trust me, they want to mark this item off as a talk too. They have ZERO interest in solving your "problem", they just want to get you off their list. Also fun - have them bring your route up in DMS and have them show you where you are losing time. I wonder what your ORION compliance # is. Running it 100% puts tremendous pressure on the center team. Problems, and their inability to fix them, become immediately apparent. Get any request to NOT follow ORION in writing with blood ink. I think UPS management at all levels has lost focus on trying to improve the operation (service, cost, efficiency, etc.) and traded it for scoring points. If it is any consolation, the on road sups I have speak with are at least as miserable as the drivers. Keep doing what you do and the search light will focus elsewhere. Good luck! [/QUOTE]
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