On Monday, I had some pain while working but nothing whhich I couldn't work through. Just felt like normal stuff. When I left work and got home, the pain was tremendously bad. I could barely lift my shoulder. I went to work the next day and explained I couldn't work and that I would need to go to the DR. I wanted an incident report for my insurance but they are refusing to give me one because they think I hurt it "at the gym" and "outside of work". What steps should I be taking now?