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Mgt instructs us to violate methods
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<blockquote data-quote="canon" data-source="post: 166914" data-attributes="member: 8423"><p>Yeah, most of us check for airs. We check for misloads. We check for mis-sectioned packages. We tape boxes up and pull out dented corners so the customer doesn't think we used it for a Jim Carrey movie. We bag packages so they don't get wet. We break trace to make sure time commits are met. We get sales leads. We remain polite when trying to cut a long conversation off with a customer. And when cutting the conversation off would be inappropriate, some of us (like myself) punch out on break so I can listen to "Joe" tell me about his wife recently being diagnosed with terminal cancer. Did I mention sales leads? We phone the center when asked to. We break trace to go meet some "misload driver" which ends up taking longer than having the guy deliver it himself. We hunt for dock personel to sign the boards, then act happy to have done so. We smile when the elderly lady butchers the name on the COD check and has to write a new one.</p><p></p><p> Then there's "Mary" who is taking care of her son "Neal" and needs my help getting the large boxes of adult diapers in her house. Once a month, two large boxes arrive and I let myself in when I see her wave at me to do so. Arthritis makes it almost impossibly painful for her to move. Neal is severly retarded and incapable of doing anything at all for himself. She is well into her 80's and likes to talk, not many people come to see her.</p><p></p><p> According to "Mary", she's been cooking, cleaning and changing Neal's diapers for 53 years and hasn't missed a day or taken a vacation from that responsibility. She says it with pride, but then adds she doesn't know what will happen to Neal when she's no longer around. Neal was sick right before Christmas and I had to take a moment to hear her concerns that he wouldn't make it to open presents. The conversation changes to TV evangelists and we lightheartedly compare our favorites. I take the first opportunity to escape without seeming like I'm going to get in trouble for being courteous. I haven't had a delivery for that house so far this year, and I'm undecided on my position of what the "best solution" to her suffering would be. The prayer ends up being a rather generic appeal for a peaceful outcome. </p><p></p><p>Chan, do you know how to code any of that time out in the diad? Sorry for the nasty tone of this post, but it rubbed me the wrong way that you insinuated we're just missing the point it might be to "improve service". We're <em>service providers</em> according to the company. It would be nice to receive time allowances for providing the services mgmt asks, and not be punished for making sure the "human" portion of providing service remains intact. </p><p></p><p></p><p>There's a reason people keep paying our higher and higher shipping fees, and it's not always <em>just</em> because we run the tightest ship in the shipping business.</p></blockquote><p></p>
[QUOTE="canon, post: 166914, member: 8423"] Yeah, most of us check for airs. We check for misloads. We check for mis-sectioned packages. We tape boxes up and pull out dented corners so the customer doesn't think we used it for a Jim Carrey movie. We bag packages so they don't get wet. We break trace to make sure time commits are met. We get sales leads. We remain polite when trying to cut a long conversation off with a customer. And when cutting the conversation off would be inappropriate, some of us (like myself) punch out on break so I can listen to "Joe" tell me about his wife recently being diagnosed with terminal cancer. Did I mention sales leads? We phone the center when asked to. We break trace to go meet some "misload driver" which ends up taking longer than having the guy deliver it himself. We hunt for dock personel to sign the boards, then act happy to have done so. We smile when the elderly lady butchers the name on the COD check and has to write a new one. Then there's "Mary" who is taking care of her son "Neal" and needs my help getting the large boxes of adult diapers in her house. Once a month, two large boxes arrive and I let myself in when I see her wave at me to do so. Arthritis makes it almost impossibly painful for her to move. Neal is severly retarded and incapable of doing anything at all for himself. She is well into her 80's and likes to talk, not many people come to see her. According to "Mary", she's been cooking, cleaning and changing Neal's diapers for 53 years and hasn't missed a day or taken a vacation from that responsibility. She says it with pride, but then adds she doesn't know what will happen to Neal when she's no longer around. Neal was sick right before Christmas and I had to take a moment to hear her concerns that he wouldn't make it to open presents. The conversation changes to TV evangelists and we lightheartedly compare our favorites. I take the first opportunity to escape without seeming like I'm going to get in trouble for being courteous. I haven't had a delivery for that house so far this year, and I'm undecided on my position of what the "best solution" to her suffering would be. The prayer ends up being a rather generic appeal for a peaceful outcome. Chan, do you know how to code any of that time out in the diad? Sorry for the nasty tone of this post, but it rubbed me the wrong way that you insinuated we're just missing the point it might be to "improve service". We're [I]service providers[/I] according to the company. It would be nice to receive time allowances for providing the services mgmt asks, and not be punished for making sure the "human" portion of providing service remains intact. There's a reason people keep paying our higher and higher shipping fees, and it's not always [I]just[/I] because we run the tightest ship in the shipping business. [/QUOTE]
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