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Mgt instructs us to violate methods
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<blockquote data-quote="canon" data-source="post: 167943" data-attributes="member: 8423"><p><span style="color: Purple"><em>"<strong>Do anyone of you check your cars for Air packages prior to service commit times?</strong></em></span></p><p><span style="color: Purple"><em>Is this kind of the same thing for misload and possible missed packages? <strong>I'm thinking this may just be another way to improve service.</strong>" </em></span></p><p></p><p>When I read that I see it as suggesting drivers are being unreasonably difficult when management is only trying to "improve service". My point was that in addition to all the little things we're <em>expected</em> to do, there's a host of things not in the books that we do <em>on our own</em> for the sake of service and company image. None of which we get any time credit for. </p><p></p><p>Want to decrease misloads? Quit cramming the sort down the preloaders throats and give them time to produce quality loads. Instead what do we get? Drivers are instructed to "fix" the problem and not even provide the time allowance to do so. Same with PAS. As per the methods, with PAS all time allowances for sorting the car were removed because that would no longer be necessary. PAS is supposed to put everything in order stop for stop and eliminate or greatly reduce misloads. Instead of management taking the proper steps necessary to fix the problem, their laziness and or apathy becomes yet one more delay the driver has own and account for. Heck, it even takes accountability off the management if the driver doesn't "find" it in time.</p><p></p><p></p><p>Most drivers are, imo, VASTLY MORE service oriented than anyone who bases their promotions on <em>our</em> numbers. For them to ask yet something else and provide no time allowance is par for the course in the world of numbers over customers. While they get yelled at by corporate for missing a package, we're the ones who have to face the customers affected by PAS. Sorry for the rant, I found it a bit insulting that you thought we needed to be reminded we're here for service.</p><p></p><p>And yes, I did have a bad day... thanks for asking. Today was another one. Eleven hours thanks to the poor looping. Missed the weekly "family dinner" my wife hosts which intentionally doesn't start 'til 20:00 to accomodate my late hours. No misloads today. Yippie for service. </p><p></p><p>I'm sorry you feel violated, I only meant to enlighten.</p></blockquote><p></p>
[QUOTE="canon, post: 167943, member: 8423"] [COLOR="Purple"][I]"[B]Do anyone of you check your cars for Air packages prior to service commit times?[/B] Is this kind of the same thing for misload and possible missed packages? [B]I'm thinking this may just be another way to improve service.[/B]" [/I][/COLOR] When I read that I see it as suggesting drivers are being unreasonably difficult when management is only trying to "improve service". My point was that in addition to all the little things we're [I]expected[/I] to do, there's a host of things not in the books that we do [I]on our own[/I] for the sake of service and company image. None of which we get any time credit for. Want to decrease misloads? Quit cramming the sort down the preloaders throats and give them time to produce quality loads. Instead what do we get? Drivers are instructed to "fix" the problem and not even provide the time allowance to do so. Same with PAS. As per the methods, with PAS all time allowances for sorting the car were removed because that would no longer be necessary. PAS is supposed to put everything in order stop for stop and eliminate or greatly reduce misloads. Instead of management taking the proper steps necessary to fix the problem, their laziness and or apathy becomes yet one more delay the driver has own and account for. Heck, it even takes accountability off the management if the driver doesn't "find" it in time. Most drivers are, imo, VASTLY MORE service oriented than anyone who bases their promotions on [I]our[/I] numbers. For them to ask yet something else and provide no time allowance is par for the course in the world of numbers over customers. While they get yelled at by corporate for missing a package, we're the ones who have to face the customers affected by PAS. Sorry for the rant, I found it a bit insulting that you thought we needed to be reminded we're here for service. And yes, I did have a bad day... thanks for asking. Today was another one. Eleven hours thanks to the poor looping. Missed the weekly "family dinner" my wife hosts which intentionally doesn't start 'til 20:00 to accomodate my late hours. No misloads today. Yippie for service. I'm sorry you feel violated, I only meant to enlighten. [/QUOTE]
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