Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Partners
Misloads and The Policy
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="scratch" data-source="post: 781678" data-attributes="member: 1674"><p>If I deliver missort from another driver's EDD, it disappears off his list. The tracking number shows delivered, so it doesn't show up anywhere unless we text it in as a miss. At least thats my understanding of the system. A lot of drivers just call in on their cellphones or call the driver next to them and handle them, so there is no record of them.I am not aware of a report that shows packages on one driver's EDD and being delivered by someone else. I would imagine that most service failures are covered up, its worse than it appears.</p><p></p><p>The new thing in my Center is to never record a package as damaged, its recorded as refused by the customer or missed if I don't make an attempt on an obvious damaged. This seems dishonest to me, a damaged package is a damaged package. So much for honesty and showing visibility to a customer tracking it.</p></blockquote><p></p>
[QUOTE="scratch, post: 781678, member: 1674"] If I deliver missort from another driver's EDD, it disappears off his list. The tracking number shows delivered, so it doesn't show up anywhere unless we text it in as a miss. At least thats my understanding of the system. A lot of drivers just call in on their cellphones or call the driver next to them and handle them, so there is no record of them.I am not aware of a report that shows packages on one driver's EDD and being delivered by someone else. I would imagine that most service failures are covered up, its worse than it appears. The new thing in my Center is to never record a package as damaged, its recorded as refused by the customer or missed if I don't make an attempt on an obvious damaged. This seems dishonest to me, a damaged package is a damaged package. So much for honesty and showing visibility to a customer tracking it. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Partners
Misloads and The Policy
Top