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More I.E. stupidity!
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<blockquote data-quote="brownrodster" data-source="post: 599099" data-attributes="member: 10437"><p>Surely then managers will somehow abuse this to make themselves look better. </p><p> </p><p>I agree that in a customer service sense this is unnacceptable. It is appalling. But this is UPS. Numbers are everthing. Customer service is at least the 10th or worse priority.</p><p> </p><p>This is a company where drivers with no customer service skills but good numbers are well respected by management. And drivers with excellent customer service but mediocre numbers are turds.</p><p> </p><p>I stopped caring long ago. I can't change anything. I just do what I'm told and get paid.</p></blockquote><p></p>
[QUOTE="brownrodster, post: 599099, member: 10437"] Surely then managers will somehow abuse this to make themselves look better. I agree that in a customer service sense this is unnacceptable. It is appalling. But this is UPS. Numbers are everthing. Customer service is at least the 10th or worse priority. This is a company where drivers with no customer service skills but good numbers are well respected by management. And drivers with excellent customer service but mediocre numbers are turds. I stopped caring long ago. I can't change anything. I just do what I'm told and get paid. [/QUOTE]
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