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More I.E. stupidity!
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<blockquote data-quote="soberups" data-source="post: 599447" data-attributes="member: 14668"><p>I admire your willingness to take care of the customer here, but you are missing the point.</p><p> </p><p>Why should the driver be put in the situation of having to make that decision in the first place? Why is it even an issue?</p><p> </p><p>Your "solution", while certainly admirable and in the best interests of the customer, simply puts a Band-aid over the cancer of the underlying problem...which is IE's stupid obsession with manipulating statistics.</p><p> </p><p>We arent supposed to allow customers to open packages without signing for them first. That is UPS's policy. In the case I described, there is no <em>valid</em> reason for the driver to do so.</p><p> </p><p>I might consider your solution if my DIAD were broken and another one was being sent out to me on route. That would, in my opinion, constitute a legitimate reason to "bend" the rules a little bit and take care of the customer, and if it came back to bite me on the ass I would have a legitimate argument in terms of why I made that choice.</p></blockquote><p></p>
[QUOTE="soberups, post: 599447, member: 14668"] I admire your willingness to take care of the customer here, but you are missing the point. Why should the driver be put in the situation of having to make that decision in the first place? Why is it even an issue? Your "solution", while certainly admirable and in the best interests of the customer, simply puts a Band-aid over the cancer of the underlying problem...which is IE's stupid obsession with manipulating statistics. We arent supposed to allow customers to open packages without signing for them first. That is UPS's policy. In the case I described, there is no [I]valid[/I] reason for the driver to do so. I might consider your solution if my DIAD were broken and another one was being sent out to me on route. That would, in my opinion, constitute a legitimate reason to "bend" the rules a little bit and take care of the customer, and if it came back to bite me on the ass I would have a legitimate argument in terms of why I made that choice. [/QUOTE]
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