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More olcc nonsense !
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<blockquote data-quote="Ricochet1a" data-source="post: 980166" data-attributes="member: 22880"><p>And this shocks you???</p><p></p><p>Looked for increased use of disciplinary measures to help push experienced Couriers out the door. </p><p></p><p>And yes, the logical thing to do was to wait - Express is no longer service oriented, it is cost oriented. </p><p></p><p>When I was a Courier, I did a delicate balancing act of NOT waiting for customers who had shipments that weren't ready, balanced against the probability of their calling in a complaint if I didn't (you'll get an automatic OLCC if a customer calls in and complains, even if you followed policy to the "T" - it is the complaint that gets you the OLCC, NOT potential violation of policy). You have no way to defend yourself against this. </p><p></p><p>Its called a Catch-22. It is the Express of today (thank God I'm no longer subjected to that bull), and the price all Couriers pay for those back 15 years ago not unionizing.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 980166, member: 22880"] And this shocks you??? Looked for increased use of disciplinary measures to help push experienced Couriers out the door. And yes, the logical thing to do was to wait - Express is no longer service oriented, it is cost oriented. When I was a Courier, I did a delicate balancing act of NOT waiting for customers who had shipments that weren't ready, balanced against the probability of their calling in a complaint if I didn't (you'll get an automatic OLCC if a customer calls in and complains, even if you followed policy to the "T" - it is the complaint that gets you the OLCC, NOT potential violation of policy). You have no way to defend yourself against this. Its called a Catch-22. It is the Express of today (thank God I'm no longer subjected to that bull), and the price all Couriers pay for those back 15 years ago not unionizing. [/QUOTE]
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