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My INTEGRAD Driver Training Experience
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<blockquote data-quote="browniehound" data-source="post: 387112" data-attributes="member: 4653"><p>"But The Benefits Are Great",</p><p>That was a great post. It describes my experience at the "UPS School" to a "T". It was a little less than a decade ago, but it looks like the standards haven't changed too much. </p><p> </p><p>Problem is, I have witnessed something different in the last 3-4 years. Once we introduced EDD/PAS my perception is ANY newhire cannot handle the workload in management's eyes. I'm talking about the "temp" drivers we get from the PT SUP ranks and off the street.</p><p> </p><p> The center team will grab a PT sup. and dispatch him the entire summer with 7 hours of work. Four out of six can't improve enough to take an eight hour day on from what I have seen!</p><p> </p><p>This must be bad for business but what can we do about it? It appears to me that my sup. and center manager. have absolutely no faith in ANY new-hire!</p><p> </p><p>Does anyone have a guess as why this is the case in 2008? After 2 weeks I was expected to do the entire route and then help another driver if I was light. I was expected to this right of the bat. What happened? I'm guessing PAS happened.</p><p> </p><p>The right amount of work if everything is perfect. Pefect load, sequenced and PAL-ed' stop for stop. The proper "inside building" time, the allowed to route time (no traffic), no delays in obtaining signatures, no traffic on area, making pick-ups so the customer is ready (no waiting for the "hang on I got one more it will only take a second") that takes 5-10 in reality.</p><p> </p><p>Compound all of this with the fact that we must talk to our customers. I know UPS loathes this and dosen't give us the "allowance" that is resonable for this, but it is a necessity to do business and garner the opinion "Our customers love you guys" according to management.</p><p> </p><p>If we are to follow the method that states "appear to create a sense of urgency" I believe we just look unproffesional. Seriously, our cunstomer don't want to deal with this. This pressure is what makes many drivers become jerks, and the customer simply doesn't like this. </p><p> </p><p>We drive around like maniacs, speed into their docks, rush 50 boxes on their dock, while sweating on a 45F day, then ask for a sig. out of breath, then rushing back to the truck and pull away like a bat out of hell!</p><p> </p><p>Is this the way UPS wants us to work? Is this professional?</p><p> </p><p>Thats a no and no, but this is what is required to run scratch or for a new-hire to run a full route.</p><p> </p><p>What do you guys think? I think our cunstomers don't want to deal with a driver like this and would be happy to switch to Fed-Ex. I know I would! There are too many of us "new guys" working like this and it has to stop.</p><p>Its not safe and it looks bad.</p><p> </p><p>I really think it looks bad! I'm sorry, but this is the perception the public has about many UPS drivers. Our customers have jobs too and can't drop everything THEY are doing to take care of US. This is what we push on them when we "convey a sense of urgency" and I think too many of us take it too far. A mad look on our face, huffing and puffing, shrugging the shoulders, are all things that our customers don't like, yet many of our "rookies" do because they feel they can't finish the route in the alloted time.</p><p> </p><p>If I never had to make customer contact (stricly house calls) and the load was set-up reasonably, I could make the numbers, but I can't (and nobody can) when we have to deal with our customers (95% of the routes).</p><p> </p><p>So my point is, give us some slack, UPS!</p></blockquote><p></p>
[QUOTE="browniehound, post: 387112, member: 4653"] "But The Benefits Are Great", That was a great post. It describes my experience at the "UPS School" to a "T". It was a little less than a decade ago, but it looks like the standards haven't changed too much. Problem is, I have witnessed something different in the last 3-4 years. Once we introduced EDD/PAS my perception is ANY newhire cannot handle the workload in management's eyes. I'm talking about the "temp" drivers we get from the PT SUP ranks and off the street. The center team will grab a PT sup. and dispatch him the entire summer with 7 hours of work. Four out of six can't improve enough to take an eight hour day on from what I have seen! This must be bad for business but what can we do about it? It appears to me that my sup. and center manager. have absolutely no faith in ANY new-hire! Does anyone have a guess as why this is the case in 2008? After 2 weeks I was expected to do the entire route and then help another driver if I was light. I was expected to this right of the bat. What happened? I'm guessing PAS happened. The right amount of work if everything is perfect. Pefect load, sequenced and PAL-ed' stop for stop. The proper "inside building" time, the allowed to route time (no traffic), no delays in obtaining signatures, no traffic on area, making pick-ups so the customer is ready (no waiting for the "hang on I got one more it will only take a second") that takes 5-10 in reality. Compound all of this with the fact that we must talk to our customers. I know UPS loathes this and dosen't give us the "allowance" that is resonable for this, but it is a necessity to do business and garner the opinion "Our customers love you guys" according to management. If we are to follow the method that states "appear to create a sense of urgency" I believe we just look unproffesional. Seriously, our cunstomer don't want to deal with this. This pressure is what makes many drivers become jerks, and the customer simply doesn't like this. We drive around like maniacs, speed into their docks, rush 50 boxes on their dock, while sweating on a 45F day, then ask for a sig. out of breath, then rushing back to the truck and pull away like a bat out of hell! Is this the way UPS wants us to work? Is this professional? Thats a no and no, but this is what is required to run scratch or for a new-hire to run a full route. What do you guys think? I think our cunstomers don't want to deal with a driver like this and would be happy to switch to Fed-Ex. I know I would! There are too many of us "new guys" working like this and it has to stop. Its not safe and it looks bad. I really think it looks bad! I'm sorry, but this is the perception the public has about many UPS drivers. Our customers have jobs too and can't drop everything THEY are doing to take care of US. This is what we push on them when we "convey a sense of urgency" and I think too many of us take it too far. A mad look on our face, huffing and puffing, shrugging the shoulders, are all things that our customers don't like, yet many of our "rookies" do because they feel they can't finish the route in the alloted time. If I never had to make customer contact (stricly house calls) and the load was set-up reasonably, I could make the numbers, but I can't (and nobody can) when we have to deal with our customers (95% of the routes). So my point is, give us some slack, UPS! [/QUOTE]
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