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<blockquote data-quote="JL 0513" data-source="post: 2963048" data-attributes="member: 50088"><p>It's a legitimate customer complaint/concern. Too bad UPS isn't listening up at the top. Real life escapes them. We can't continue running this business purely on numbers, reports, and compliance metrics without human beings being permitted to make adjustments based on common sense.</p></blockquote><p></p>
[QUOTE="JL 0513, post: 2963048, member: 50088"] It's a legitimate customer complaint/concern. Too bad UPS isn't listening up at the top. Real life escapes them. We can't continue running this business purely on numbers, reports, and compliance metrics without human beings being permitted to make adjustments based on common sense. [/QUOTE]
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