SCV good to go sir.
Well-Known Member
Today I was given some pick ups that I've done before without a problem. When I got to my first stop (Nordstrom), I knock on the dock door and a woman answers saying that she's going to get the person in charge so I can pick up the air. I wait for about 10 minutes, nothing. I call up my supervisor, explain the situation and ask him if I can just leave, but he tells me to wait another 10 minutes. Nothing. I head into the store, explain the situation, wait about 15 more minutes only to find out that all of the dock employees are off and there aren't any airs to pick up. Needless to say I was behind on the rest of my pick ups. I wouldn't be writing this if a problem hadn't arisen. My last pick up was a UPS Store that had to be picked up between 2 and 3. It's the last pick up on the log despite being the only UPS store that has to be done before 3. I got there at 3:15 and see that the store is closed. So I called my supervisor when I saw the clerk open the door, throw all the envelopes on the ground and then close the door. I go to grab the envelopes and as I'm picking them up, the clerk opens the door and says, "I close at 3!" before slamming it shut and disappearing inside.
I was wondering how I could have handled the Nordstrom stop. Clearly I wasted way too much time there. I would have fine with leaving after the first 10 minutes, but I don't want that to come back to bite me in the ass.
I've also considered that I should have broken from the listing order of the pick ups and done the UPS store that closed at 3 first despite that throwing a wrench in running the route. As long as I make service, I can't be chewed out for not adhering to the order on the paper right?
I want to say that this is an isolated incident but it's not. As soon as I became eligible to drive I was put into cover despite being told (and having requested) that I was going to be an air driver first to gain experience. Very long story short, I wasn't ready and pretty much all the pick up customers on that route hated me because I was struggling. One of them was a multimillion dollar account that threatened to switch to FedEX until my trainer and someone from corporate went to go smooth things over.
And during peak, I can recall three separate occasions where I was subjected to people's rage. Two for parking incidents and the last one I'm not sure what caused that. This post is long, so I can elaborate more in a later post if need be.
I can understand customer frustrations when I fail to make service. I've analyzed all these incidents, some I've been able to learn from in retrospect and have applied what I've learned to become better. However, some have left me just baffled. Is it normal to get so much hate on the job? If so, how do you guys deal with it?
A part of me wants to show up at that UPS store at 1:55 the next time I have to go back. Have him chew me out for being there before 2, go back to my truck, walk back in at 2:01, tell him I'm picking up the air at that moment and won't be coming back that day, and then dropping the end of day on the floor if he has one. However, I'm pretty sure that unlike the UPS store clerk, I wouldn't be able get away with that.
It's nice that I'm developing thicker skin, but it also seems like bull
that people can act so abusive and I can't do anything about it.
I was wondering how I could have handled the Nordstrom stop. Clearly I wasted way too much time there. I would have fine with leaving after the first 10 minutes, but I don't want that to come back to bite me in the ass.
I've also considered that I should have broken from the listing order of the pick ups and done the UPS store that closed at 3 first despite that throwing a wrench in running the route. As long as I make service, I can't be chewed out for not adhering to the order on the paper right?
I want to say that this is an isolated incident but it's not. As soon as I became eligible to drive I was put into cover despite being told (and having requested) that I was going to be an air driver first to gain experience. Very long story short, I wasn't ready and pretty much all the pick up customers on that route hated me because I was struggling. One of them was a multimillion dollar account that threatened to switch to FedEX until my trainer and someone from corporate went to go smooth things over.
And during peak, I can recall three separate occasions where I was subjected to people's rage. Two for parking incidents and the last one I'm not sure what caused that. This post is long, so I can elaborate more in a later post if need be.
I can understand customer frustrations when I fail to make service. I've analyzed all these incidents, some I've been able to learn from in retrospect and have applied what I've learned to become better. However, some have left me just baffled. Is it normal to get so much hate on the job? If so, how do you guys deal with it?
A part of me wants to show up at that UPS store at 1:55 the next time I have to go back. Have him chew me out for being there before 2, go back to my truck, walk back in at 2:01, tell him I'm picking up the air at that moment and won't be coming back that day, and then dropping the end of day on the floor if he has one. However, I'm pretty sure that unlike the UPS store clerk, I wouldn't be able get away with that.
It's nice that I'm developing thicker skin, but it also seems like bull
that people can act so abusive and I can't do anything about it.
