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<blockquote data-quote="worldwide" data-source="post: 55697"><p>montecarlo11, </p><p> </p><p>The Fortune Most Admired list does not say anything even close to what you claimed ("im sure pkgs can and do get lost in the fedex express system, just not nearly as many as in the UPS system." </p><p> </p><p>You are big on claiming you post facts so please cut and paste a quote from the Fortune article/list that backs up your claim. </p><p> </p><p>To help you, the most admired list has eight key attributes of reputation in their industry rank: Innovation, Employee talent, Use of corporate assets, Social responsibility, Quality of management, Financial soundness, Long-term investment, and Quality of products/services. </p><p> </p><p>UPS was ranked number one in the delivery industry for Use of corporate assets, Social responsibility, and Financial soundness. </p><p> </p><p>Fedex was ranked number one in the industry for the other categories. </p><p> </p><p>Keep in mind what the bottom line scores were: Fedex 8.52 and UPS 8.50. Statistically not a significant difference. </p><p> </p><p>You claim "IF you do your research you will see its broken down by ontime del and pickups, customer service, customer satisfaction, handling claims, etc... not my opinion, just facts." </p><p> </p><p>No where in the Fortune article are any of these things mentioned. Again, please post the issue number and page number if you are so sure. </p><p> </p><p>The Most Admired is a ranking of results that show how CEOs, directors, and veteran analysts judged the competition. </p><p> </p><p>If you are truly interested in rankings of the criteria you mentioned by people that actually process and ship packages, you may want to review Parcel Shipping and Distribution Magazine "Best Practices Survey 2004." They do rank in the following categories: Customer Service, On-Time Performance, Delivery Performance, Claims Processing and Refunds for Late Deliveries. </p><p> </p><p>The Parcel Shipping &amp; Distribution Best Practice Survey concluded that UPS was best-in-class in several categories, including customer service, delivery performance (i.e., driver courtesy, package handling) and pricing.</p></blockquote><p></p>
[QUOTE="worldwide, post: 55697"] montecarlo11, The Fortune Most Admired list does not say anything even close to what you claimed ("im sure pkgs can and do get lost in the fedex express system, just not nearly as many as in the UPS system." You are big on claiming you post facts so please cut and paste a quote from the Fortune article/list that backs up your claim. To help you, the most admired list has eight key attributes of reputation in their industry rank: Innovation, Employee talent, Use of corporate assets, Social responsibility, Quality of management, Financial soundness, Long-term investment, and Quality of products/services. UPS was ranked number one in the delivery industry for Use of corporate assets, Social responsibility, and Financial soundness. Fedex was ranked number one in the industry for the other categories. Keep in mind what the bottom line scores were: Fedex 8.52 and UPS 8.50. Statistically not a significant difference. You claim "IF you do your research you will see its broken down by ontime del and pickups, customer service, customer satisfaction, handling claims, etc... not my opinion, just facts." No where in the Fortune article are any of these things mentioned. Again, please post the issue number and page number if you are so sure. The Most Admired is a ranking of results that show how CEOs, directors, and veteran analysts judged the competition. If you are truly interested in rankings of the criteria you mentioned by people that actually process and ship packages, you may want to review Parcel Shipping and Distribution Magazine "Best Practices Survey 2004." They do rank in the following categories: Customer Service, On-Time Performance, Delivery Performance, Claims Processing and Refunds for Late Deliveries. The Parcel Shipping & Distribution Best Practice Survey concluded that UPS was best-in-class in several categories, including customer service, delivery performance (i.e., driver courtesy, package handling) and pricing. [/QUOTE]
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