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Never underestimate the stupidity of the general public...
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<blockquote data-quote="Sammie" data-source="post: 212226" data-attributes="member: 8657"><p>Why do people ask stupid questions?</p><p> </p><p>"This call may be monitored for Quality Assurance."</p><p> </p><p>You've heard <em>that</em> one a time or two when you call a company. Back to us girls in the phone center; we had half a dozen sups who would shut themselves up in little rooms all day to monitor our calls. </p><p> </p><p>And after answering 300-400 of those calls every day, I refused to even pick up my own phone when I got home...<img src="/community/styles/default/xenforo/smilies/group1/ohmy.gif" class="smilie" loading="lazy" alt=":ohmy:" title="Ohmy :ohmy:" data-shortname=":ohmy:" /></p><p> </p><p>Some of my favorite ones, though, - The shipper who sends out an expensive COD shipment (multiple packages of course) and to save money, he puts a COD tag on only one package. So of course the customer accepts the rest of the shipment and refuses the one that's COD. And Mr. Shipper comes crying back to us...</p><p> </p><p>And yes, the hundreds of people who ask if we deliver <strong>ground to Hawaii and/or Alaska.</strong> After hearing that one enough, it wears one down and the temptation becomes too great. Some of us got busted for answering it with a smart remark. At least you out on the road can get by with it!!! </p><p> </p><p>People would forever call and attempt to "make an appointment with their UPS driver". They would like to see him at 8:47 a.m. tomorrow morning. Our responses on occasion - Do you "make appointments" with your mailman???<img src="/community/styles/default/xenforo/smilies/group1/confused1.gif" class="smilie" loading="lazy" alt=":confused:" title="Confused :confused:" data-shortname=":confused:" />1</p><p> </p><p>I really have a lot of empathy for drivers who pick/up deliver to convention centers for events such as trade shows. Those are just nightmares waiting to happen. Inevitably, due to poor planning when it was shipped out, the most important thing, like the trade show booth, arrives a day too late and the poor driver faces the music when he shows up with it.</p><p> </p><p>Or somebody receives their $500 airline tickets via UPS a day too late (not our fault) and they miss their flight. So they call us to get their $500 back...<img src="/community/styles/default/xenforo/smilies/group1/bored.gif" class="smilie" loading="lazy" alt=":bored:" title="Bored :bored:" data-shortname=":bored:" /></p><p> </p><p>90% of <strong><em>all</em> </strong>shipping errors occur before the pkg is ever picked up - The 40 lb. steel part that ships out in the thinnest cardboard possible, the shipper who slaps a label on a used box that has other old shipping labels on it addressed to other places, the shipper who chooses the wrong service, or he doesn't type in the apt.#, or he forgets the COD tag, he doesn't know how to process an invoice for Intl's, .....and you all often end up taking the heat for it. </p><p> </p><p>Great job, folks. You deal with way more than I would ever care to!<img src="/community/styles/default/xenforo/smilies/group1/thumbup1.gif" class="smilie" loading="lazy" alt=":thumbup1:" title="Thumbup1 :thumbup1:" data-shortname=":thumbup1:" /></p></blockquote><p></p>
[QUOTE="Sammie, post: 212226, member: 8657"] Why do people ask stupid questions? "This call may be monitored for Quality Assurance." You've heard [I]that[/I] one a time or two when you call a company. Back to us girls in the phone center; we had half a dozen sups who would shut themselves up in little rooms all day to monitor our calls. And after answering 300-400 of those calls every day, I refused to even pick up my own phone when I got home...:ohmy: Some of my favorite ones, though, - The shipper who sends out an expensive COD shipment (multiple packages of course) and to save money, he puts a COD tag on only one package. So of course the customer accepts the rest of the shipment and refuses the one that's COD. And Mr. Shipper comes crying back to us... And yes, the hundreds of people who ask if we deliver [B]ground to Hawaii and/or Alaska.[/B] After hearing that one enough, it wears one down and the temptation becomes too great. Some of us got busted for answering it with a smart remark. At least you out on the road can get by with it!!! People would forever call and attempt to "make an appointment with their UPS driver". They would like to see him at 8:47 a.m. tomorrow morning. Our responses on occasion - Do you "make appointments" with your mailman???:confused1 I really have a lot of empathy for drivers who pick/up deliver to convention centers for events such as trade shows. Those are just nightmares waiting to happen. Inevitably, due to poor planning when it was shipped out, the most important thing, like the trade show booth, arrives a day too late and the poor driver faces the music when he shows up with it. Or somebody receives their $500 airline tickets via UPS a day too late (not our fault) and they miss their flight. So they call us to get their $500 back...:bored: 90% of [B][I]all[/I] [/B]shipping errors occur before the pkg is ever picked up - The 40 lb. steel part that ships out in the thinnest cardboard possible, the shipper who slaps a label on a used box that has other old shipping labels on it addressed to other places, the shipper who chooses the wrong service, or he doesn't type in the apt.#, or he forgets the COD tag, he doesn't know how to process an invoice for Intl's, .....and you all often end up taking the heat for it. Great job, folks. You deal with way more than I would ever care to!:thumbup1: [/QUOTE]
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