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New, Improved (?) Response Thread
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<blockquote data-quote="Maui" data-source="post: 4899368" data-attributes="member: 45037"><p>Not at Express. There is a Service Quality Index score that counts business PO as a failure, but it's a small impact and rarely addressed especially since COVID. There was a push to make sure attempts only happen during known open business hours. Business closed scans in the station - STAT42 have no negative impact.</p><p></p><p>But overall if the attempt is on-time it "made service".</p></blockquote><p></p>
[QUOTE="Maui, post: 4899368, member: 45037"] Not at Express. There is a Service Quality Index score that counts business PO as a failure, but it's a small impact and rarely addressed especially since COVID. There was a push to make sure attempts only happen during known open business hours. Business closed scans in the station - STAT42 have no negative impact. But overall if the attempt is on-time it "made service". [/QUOTE]
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