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New Service Level?
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<blockquote data-quote="brownedout" data-source="post: 901621" data-attributes="member: 30910"><p>It's not so much that the clerks have been told to downgrade the service level, it is done automatically while the return is being processed. I would suspect in this instance a Standard has been downgraded to Basic. Most of these international returns have paperwork in the original int'l pouch documenting reason for return. For the occassional shipper the Basic designation allows the driver the chance to not have to re-itterate this document. The last sentence also takes into account, this is the only package a commercial stop might be receiving that day. Even World Wide Express returns are downgraded to the Basic service. I don't feel this downgrade is fair to our shippers, as it sometimes does not afford them the time to make the proper corrections, as a NDA probably would. The real interesting thing about these downgrades are the tracking #'s, obviously the service level is changed/different, and the last number of the final four digits will be off by 1 either way from the original thus 0000 would become 0001 or 0009 or 1234 would change to 1233 or 1235, and the rest of the shippers tracking number remains.</p></blockquote><p></p>
[QUOTE="brownedout, post: 901621, member: 30910"] It's not so much that the clerks have been told to downgrade the service level, it is done automatically while the return is being processed. I would suspect in this instance a Standard has been downgraded to Basic. Most of these international returns have paperwork in the original int'l pouch documenting reason for return. For the occassional shipper the Basic designation allows the driver the chance to not have to re-itterate this document. The last sentence also takes into account, this is the only package a commercial stop might be receiving that day. Even World Wide Express returns are downgraded to the Basic service. I don't feel this downgrade is fair to our shippers, as it sometimes does not afford them the time to make the proper corrections, as a NDA probably would. The real interesting thing about these downgrades are the tracking #'s, obviously the service level is changed/different, and the last number of the final four digits will be off by 1 either way from the original thus 0000 would become 0001 or 0009 or 1234 would change to 1233 or 1235, and the rest of the shippers tracking number remains. [/QUOTE]
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