Okay...
There are 11 elements.
4 are related to cost or profitability
3 are related to growth
2 are related to service
1 is safety
1 is sales
From a weighted standpoint, cost, revenue, and profitability account for 60% of the weight.
Safety and service make up 40%.
I don't think its "extremely lopsided" for profit to be 60% of the balance. If it were 80% or 90%, I would agree.
25 years ago, it was ALL about cost and profit. Tell me which elements you would change.
P-Man
Id probably remove some elements from financial, and add some to customer and people. The "balanced" scorecard concept is supposed to strike a balance between the four elements. You just said that it wasnt balanced.
The ONLY "people" item on the balanced scorecard is "Dont hurt ourselves". I realize there are alot of drivers, pre-loaders, and hub package handlers in the company. If you arent union though, that really doesnt apply much to you. How about something like "developing future leaders" or "retaining good people"? Seems like if you arent a union laborer, the balanced scorecard has nothing for you in regards to "people".
25 years ago it might have been weighted even more towards cost and profit, I dont know. (Was there even a balanced scorecard concept back then??) However, years ago we certainly did develop, train, and do our best to recruit and retain the best. Today, it seems we are happy to let "the best" go... they cost too much anyway
