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<blockquote data-quote="MrFedEx" data-source="post: 765380" data-attributes="member: 12508"><p>At Express, we are dispatched through the Power Pad, and I'm sure your device has the same capability. I understand that with Ground, customers must call-in a day ahead for an on-call. At Express, the customer can call-in the <strong>same day</strong> right up to the cut-off time, and if they have enough pull, Dispatch can override the cut-off and force the pickup through. And customers know how to work the system. If I have a 1500 cut-off, you can be assured that there will be several customers who wait until the last minute trying to buy themselves some extra time. Most of the time, their gamble pays-off. And that's just the cut-off for when they can call-in. They might not really be ready until 1600 and when you walk in at 1545 they expect you to wait.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 765380, member: 12508"] At Express, we are dispatched through the Power Pad, and I'm sure your device has the same capability. I understand that with Ground, customers must call-in a day ahead for an on-call. At Express, the customer can call-in the [B]same day[/B] right up to the cut-off time, and if they have enough pull, Dispatch can override the cut-off and force the pickup through. And customers know how to work the system. If I have a 1500 cut-off, you can be assured that there will be several customers who wait until the last minute trying to buy themselves some extra time. Most of the time, their gamble pays-off. And that's just the cut-off for when they can call-in. They might not really be ready until 1600 and when you walk in at 1545 they expect you to wait. [/QUOTE]
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