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Notice an increase in On-Call Pickups?
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<blockquote data-quote="dilligaf" data-source="post: 386560" data-attributes="member: 11476"><p>I have noticed an increase of on-call p/u but it's not necessarily a good thing. I have had on calls that aren't ready when I get there, or no one knows anything about them. I have had on calls and was not informed that I had to bring ASD's and had to inform the customers they will have to go to UPS store to get their shipment out. </p><p> </p><p>All these nice new little services that we are providing is all fine and dandy but someone needs to teach the CSR's how to do the extra work. I personally think it SUCKS when I get an an on-call commit at 1500 and I won't be anywhere near there until 1600. That is my P/U time in that area, otherwise that particular stop isn't even on my rte.</p></blockquote><p></p>
[QUOTE="dilligaf, post: 386560, member: 11476"] I have noticed an increase of on-call p/u but it's not necessarily a good thing. I have had on calls that aren't ready when I get there, or no one knows anything about them. I have had on calls and was not informed that I had to bring ASD's and had to inform the customers they will have to go to UPS store to get their shipment out. All these nice new little services that we are providing is all fine and dandy but someone needs to teach the CSR's how to do the extra work. I personally think it SUCKS when I get an an on-call commit at 1500 and I won't be anywhere near there until 1600. That is my P/U time in that area, otherwise that particular stop isn't even on my rte. [/QUOTE]
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Notice an increase in On-Call Pickups?
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