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<blockquote data-quote="HomeDelivery" data-source="post: 887416" data-attributes="member: 33696"><p>yeap, </p><p></p><p>because that complaint will be thrown out; I worked as directed & to keep my contractors' $ in their pockets when a "dispute delivery" is called upon...</p><p></p><p>I keep my printed delivery manifests and maps for 3 months back & when a customer disputes where I placed their package, the first reply from the clerk handling the call will ask if there's a "we delivered your package" door tag and if it's filled out where the courier left it...</p><p></p><p>I also use "OTHER" when delivering an irregular package from the standard cardboard box & will note it as I type it in the portable scanner. </p><p></p><p>for example:</p><p></p><p>Say a white Macy's Bag... I choose OTHER, & type in "white bag porch FD" (front door)</p><p></p><p>or a DTV returns box... I choose OTHER, & type in "empty dtvbox FD"</p><p></p><p>or a white foam perishable food box... I choose OTHER, & type in " whtfoambox BD porch"</p><p></p><p>this way when the clerk types in the tracking number, he/she can immediately tell the customer what to look for.</p><p></p><p>... I had a customer complaining where a certain package was delivered. it was a small box that was left on the FD/porch. I also write on those door tags and tell the customer to look for a smBox #820 (that's the sequence number that we go by on our pre-planned delivery route) </p><p></p><p>& sure enough he matched the box # along with the written # that I fill out and circled on his door tag. Saved the contractor at least $150<img src="/community/styles/default/xenforo/smilies/FeltTip/peaceful.png" class="smilie" loading="lazy" alt=":peaceful:" title="Peaceful :peaceful:" data-shortname=":peaceful:" /></p></blockquote><p></p>
[QUOTE="HomeDelivery, post: 887416, member: 33696"] yeap, because that complaint will be thrown out; I worked as directed & to keep my contractors' $ in their pockets when a "dispute delivery" is called upon... I keep my printed delivery manifests and maps for 3 months back & when a customer disputes where I placed their package, the first reply from the clerk handling the call will ask if there's a "we delivered your package" door tag and if it's filled out where the courier left it... I also use "OTHER" when delivering an irregular package from the standard cardboard box & will note it as I type it in the portable scanner. for example: Say a white Macy's Bag... I choose OTHER, & type in "white bag porch FD" (front door) or a DTV returns box... I choose OTHER, & type in "empty dtvbox FD" or a white foam perishable food box... I choose OTHER, & type in " whtfoambox BD porch" this way when the clerk types in the tracking number, he/she can immediately tell the customer what to look for. ... I had a customer complaining where a certain package was delivered. it was a small box that was left on the FD/porch. I also write on those door tags and tell the customer to look for a smBox #820 (that's the sequence number that we go by on our pre-planned delivery route) & sure enough he matched the box # along with the written # that I fill out and circled on his door tag. Saved the contractor at least $150:peaceful: [/QUOTE]
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