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Numbers or The Purple Promise?
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<blockquote data-quote="Cactus" data-source="post: 786796" data-attributes="member: 29011"><p>The "Purple Promise" is about as real as Santa Claus.</p><p> </p><p>Sure the ol' PR people can paint a pretty picture but reality is always right around the corner with late freight, late deliveries or no deliveries at all. All upper management cares about is numbers and what looks good on a report, otherwise there would be sufficient staff to handle situations that arise when unfavorable weather strikes or when the volume spikes like it does every year at the same time and Memphis always acts like it's a big surprise.</p><p> </p><p>Fred couldn't care less about customer satisfaction, bottom line. And the "purple promise" is a sad promise by the Memphis puppeteers.</p></blockquote><p></p>
[QUOTE="Cactus, post: 786796, member: 29011"] The "Purple Promise" is about as real as Santa Claus. Sure the ol' PR people can paint a pretty picture but reality is always right around the corner with late freight, late deliveries or no deliveries at all. All upper management cares about is numbers and what looks good on a report, otherwise there would be sufficient staff to handle situations that arise when unfavorable weather strikes or when the volume spikes like it does every year at the same time and Memphis always acts like it's a big surprise. Fred couldn't care less about customer satisfaction, bottom line. And the "purple promise" is a sad promise by the Memphis puppeteers. [/QUOTE]
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